Certified Medical Assistant- Float/Resource Nurse

Assists providers in clinics with direct patient care, examinations and treatment plans. Prepares patients and assists providers with minor surgical and medical procedures. Performs diagnostic laboratory procedures. Creates a professional office image by providing superior customer service while effectively assisting the medical providers in the care and treatment of patients, and by working cooperatively with other staff members to promote a smooth flow of work within the office. Performs assigned procedures and duties within the scope of practice.

Essential Functions:

• Triages phone calls from patients, assesses needs of patient and communicates plan of care to patient and/or family.
• Communicates results to health care provider as necessary.
• Ensures documentation of all pertinent patient data meets organizational standards.
• Receives requests for medication refills from pharmacy by phone or fax, reviews medical record for accurateness of medications and dosages and responds to pharmacy in a timely manner.
• Ensures room and equipment meet standards for point of care testing.
• Performs point of care testing per protocol.
• Greets and rooms patients for health care provider in a caring, efficient manner.
• Demonstrates the ability to communicate appropriately with all patients across the life span.
• Prepares the patient for visit in an efficient and timely manner according to department protocol.
• Communicates all patient care concerns to appropriate staff.
• Assists with examination and procedures as requested by health care provider.
• Performs tests and procedures per protocols as directed by health care provider.
• Maintains department specific competencies.
• Responds to phone calls and messages from patients according to department protocol.
• Promotes effective relationships with patient, provider and co-workers to help achieve customer service goals.
• Facilitates patient referrals to other health care professionals or specialists as directed by health care provider.
• Ensures exam rooms are clean and stocked according to department standards.
• Reports results to patients as directed by health care provider according to department standards.
• Assists with patient education as directed by health care provider.
• Demonstrates flexibility to meet department needs.
• Accurately schedules and registers patient as a receptionist when needed.
• Assists with Quality Measures and Reporting as needed.
• Performs additional duties as directed by manager within appropriate scope of practice.