Associate Customer Support Analyst

Associate Customer Support Analyst at Ombud

Denver

Customer Support is the front line for our Customer Success Organization. The team provides an invaluable set of services that our clients rely on for their day-to-day business operations. As an Associate Customer Support Analyst, you will be responsible for utilizing Ombuds platform and tools to efficiently and accurately ingest and export business documents for our clients to carry out key processes. You will work closely with our Customer Success team to provide outstanding support for our clients while allowing Ombud users to easily collaborate, complete projects within our system, and achieve their business goals. Ideal candidates will have a keen eye for detail, demonstrating extreme willingness to solve problems, provide best practices, and go above and beyond for our customers. As an organization What Youll Do:

• Analyze and process documents quickly and accurately
• Work with Customer Support Analysts (CSAs) to quickly coordinate support for users
• Play a support role in driving quarterly initiatives
• Document solutions within our internal knowledgebase articles for future reference by your team
• At all times, promote end user satisfaction with our product and services
• Meet and exceed individual quantitative and qualitative goals About You:
• Professional customer service demeanor
• Dependable and reliable with a focus to finish what you set out to do
• Solution focused with strong time management skills
• Excellent written and verbal communication skills
• Strong attention to detail and ability to multitask and work independently
• Competitive spirit with a strong desire to exceed the norm
• Team mentality with competitive spirit
• Ability to work rotating weekend and holidays as needed
• Your positive attitude is contagious
• You take feedback and you implement it
• You want to work for a startup What Ombud Offers You:
• A culture that fosters career development and values working together as a team.
• Employee Stock Option Plan
  
  Our employees are owners.
• Full Benefits, including: Healthcare, Dental, Vision, 401(k), Paid Leave, Sabbatical.
• A Denver-based team and hybrid working environment. How to Apply: Please send us an email to Hire.Me@ombud.com Also include a resume and a cover letter detailing why you think you would be a good fit for this position. Finally, please use the subject line: Crock-Pot Friday About Ombud: Customers rely on Ombud to automate the content-centric activities in their sales processes. Our platform combines content collaboration, project management, and machine learning to streamline the creation of sales documents like RFP responses, security questionnaires, sales proposals, statements of work, and much more. Industry innovators such as Kronos, Zendesk, Ping Identity, Instructure, LogMeIn, Marketo, and Cloudera leverage Ombud to power their revenue teams with exceptional content. Our team is on a mission to transform sales content into valuable expertise for our customers. If our core values resonate with you, wed like to chat about the Recruiter + People Ops role:
• Make an Impact
• Embrace Intellectual Curiosity
• Innovate
• Be Authentic
• Be Bold Ombud is proud to be an equal opportunity employer. All employment decisions at Ombud are based on merit, competence, and business need. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, ancestry, national origin, genetic information, disability, marital status, military service, or any other status protected under federal, state or local law. We are committed to building a diverse team and fostering an inclusive and entrepreneurial work environment. Salary Range: $20/hour starting Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Ombuds Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Gender
  
  Gender Please identify your race Please identify your race
  
  Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Veteran Status
  
  Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of Disability We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at . You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
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• Celiac disease
• Cerebral palsy
• Deaf or hard of hearing
• Depression or anxiety
• Diabetes
• Epilepsy
• Gastrointestinal disorders, for examp
  
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