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Assists guests with all aspects of arriving, locating room, and departing of the resort.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Continually strive to ensure a quality guest experience by providing a clean, safe, welcoming facility at all times
- Assist guests with arrival by welcoming in a friendly, professional manner
- Remove luggage from vehicles and place on baggage carts
- Open car and hotel doors for guests
- Delivery of luggage to rooms
- Delivery of guest laundry, messages, etc.
- Explains to guests operating procedures of TV and HVAC controls
- Assists with room charges
- Give directions to Resort and area sites or attractions
- Drives guest shuttle to property activities/restaurants
- Stores luggage for guests pending room occupancy
- Assists guests transporting luggage from room to vehicle at check out
- Follows directions of Front Desk Supervisor to assist guests
- Provide direction to all lodge rooms, meeting rooms, dining areas, public spaces, vending, and restrooms in a professional courteous manner
- Knowledgeable of all daily activities on property
- Maintain cleanliness of public lobbies, hallways and restrooms
- Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
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