Bellman

  • Wheeling
  • Oglebay

Assists guests with all aspects of arriving, locating room, and departing of the resort.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Continually strive to ensure a quality guest experience by providing a clean, safe, welcoming facility at all times
  • Assist guests with arrival by welcoming in a friendly, professional manner
  • Remove luggage from vehicles and place on baggage carts
  • Open car and hotel doors for guests
  • Delivery of luggage to rooms
  • Delivery of guest laundry, messages, etc.
  • Explains to guests operating procedures of TV and HVAC controls
  • Assists with room charges
  • Give directions to Resort and area sites or attractions
  • Drives guest shuttle to property activities/restaurants
  • Stores luggage for guests pending room occupancy
  • Assists guests transporting luggage from room to vehicle at check out
  • Follows directions of Front Desk Supervisor to assist guests
  • Provide direction to all lodge rooms, meeting rooms, dining areas, public spaces, vending, and restrooms in a professional courteous manner
  • Knowledgeable of all daily activities on property
  • Maintain cleanliness of public lobbies, hallways and restrooms
  • Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.