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Job Description Job Description
We are seeking an Assistant Manager to join our team! You will be responsible for overseeing and coordinating the activities of the service team.
Responsibilities:
- Supervise team of service reps
- Adjust daily schedule for shift personnel to ensure optimal efficiency
- Train and evaluate employees
- Track monthly results and trends for business forecasting
- Resolve escalated customer complaints
Qualifications:
- Previous experience in customer service, or other related fields
- Ability to thrive in a fast-paced environment
- Excellent written and communication skills
- Strong leadership qualities
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