Custom Solutions QA Analyst

About IntelePeer.ai:IntelePeer Cloud Communications helps customers communicate better, faster and smarter, through its Communications Automation Platform. Our low- and no-code solutions provide customers with simple, easy-to-use tools that can be utilized by anyone. Powering automation through AI and analytics, IntelePeer provides industry-leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure. What we are looking for:The Custom Solutions QA Analyst is responsible for creating and executing the test plans, test procedures, and test cases used to certify custom solutions built with our Communications Platform as a Service (CPaaS) infrastructure.Test areas include feature/function, load, performance, and regression. The Custom Solutions QA Analyst works closely with Custom Development and Project Management staff as a part of our Managed Solutions group and is involved in every phase of the Software Development Life Cycle.Responsibilities: Test Plan and Test Case writing for new Products and Projects Write up bugs via JIRA Bug Tracking Tool Participate in Bug Triage and Product Overviews Learn and Write Test cases in Automation Tool Execute tests via Automation Tool during Regression Cycle Perform Functional and Regression testing during Sprints Suggest Improvements to QA Process and Procedures Learn and implement new ideas in AI for QA Department Required Qualifications: Experience creating and executing detailed test plans, test procedures, and test cases Excellent verbal and written English communication skills, including the ability to communicate effectively with peers, management and customers regardless of their background, experience, and ability to comprehend complex technical content Proficient in oral and written Spanish communication, including the ability to read a Spanish script and or listen to Spanish audio and detect incorrect grammar, punctuation and meaning and respond in Spanish Highly motivated with a strong sense of personal accountability Experience writing SQL queries and NoSQL searches Strong troubleshooting and problem-solving skills Strong analytical, organizational and conceptual skills Exceptional attention to detail Ability to provide thoughtful and insightful feedback from user experience, even if product/project meets the written requirement; ability to see and judge the product/project from the user perspective Ability to successfully work independently and as a member of a team Excellent time management and prioritization skills for a fast-paced environment with many simultaneous projects in flight Experience with API tools such as PostMan, SoapUI, etc. Experience with Automation tools such as Leap Works, Node Red, etc. Experience with Load testing tools such as JMeter, LoadRunner, etc. Experience with Speech Recognition, Text to Speech, Natural Language Processing, Conversational Speech and Generative AI a plus. Experience working with a scripting language such as Python, PHP, etc. Education and Experience: Bachelor's Degree in related field 3+ year's experience in a QA Engineer / Analyst role or relevant work experience. Why you'll love it here: Unlimited Paid Time Off Paid Holidays Competitive medical, dental & vision insurance for employees and their dependents 401K Retirement Plan Stock Options Company-paid life insurance, voluntary short-term and voluntary long-term disability Health & Flexible Savings Accounts Cellphone, gym, and internet reimbursement Paid Parental Leave Tuition Reimbursement Employee Assistance Program (EAP) Free snacks (Denver, and or Fort Lauderdale) Fun events (virtual and in-person) Applicants must be authorized to work for any employer in the U.S.We are unable to sponsor or take over sponsorship of an employment visa at this time. Any requests to exercise your rights as a data subject under GDPR should be submitted to for prompt processing. Please refer to our Privacy Policy (at ) for any questions on how IntelePeer complies with GDPR. For California residents only: Please refer to the link below for IntelePeer's Applicant CCPA Privacy Notice. IntelePeer participates in E-Verify.