Assistant General Manager | MSP Airport Location | Surdyks

Paradies Lagardre - Surdyk's Flights in MSP Terminal 2

About Us: At Paradies Lagardre, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur, passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler's attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.

Job Summary: The Assistant Restaurant Manager (AGM) plays a vital role in supporting the General Manager in overseeing the daily operations of our restaurant. The AGM is responsible for managing staff, ensuring customer satisfaction, maintaining high food quality standards, and optimizing financial performance. This position is ideal for a dynamic leader with a passion for the restaurant industry and a commitment to excellence.

Key Responsibilities:

• Employee Management:
  
  
  • Assist in hiring, interviewing, and onboarding new staff.
  • Set job expectations and provide ongoing feedback and performance reviews.
  • Train and develop staff, coaching entry-level managers and team members on proper service techniques.
• Customer Service:
  
  
  • Resolve customer complaints promptly and professionally.
  • Ensure a positive dining experience by maintaining high service standards.
• Financial Management:
  
  
  • Control labor costs and minimize food waste.
  • Balance the budget and develop strategies to increase sales and reduce costs.
• Operational Oversight:
  
  
  • Schedule shifts and assign table sections to waitstaff.
  • Ensure compliance with operational standards, company policies, and laws.
• Food Quality and Safety:
  
  
  • Enforce health and safety regulations, including proper food handling and sanitation procedures.
• Inventory Management:
  
  
  • Maintain accurate inventory records and place orders for ingredients, utensils, and equipment.
  • Research new suppliers and negotiate prices to ensure cost-effective purchasing.
• Restaurant Maintenance:
  
  
  • Oversee the opening and closing procedures, ensuring the restaurant is clean and orderly.
  • Complete accident reports and address maintenance issues promptly.

• Proven experience, 2+ years,in restaurant management or a similar role.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Solid understanding of restaurant operations and financial management.
• Knowledge of health and safety regulations in the food service industry.
• Ability to work flexible hours, including evenings, weekends, and holidays.

• Competitive salary
• Health benefits
• Opportunities for professional growth and development
• Employee discounts