.. outcomes for people development, leadership, quality, service, compliance, Finance, throughput and scheduling. The primary focus of the Clinical Staff Manager .. to Grady’s revitalized values and behaviors. QUALIFICATIONS: Bachelors degree in Nursing (BSN) Masters degree in Nursing (MSN) preferred Three (3) years .. read more
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?
Description & Qualifications
Description
Job Summary
UKG seeks a highly motivated, detail-oriented, and customer-focused professional to join the Global Support team to deliver world-class customer experiences for our Human Capital Management (HCM) and Workforce Management (WFM) solutions.
As a valued member of our expert Shared Services team, you'll deliver prompt responses, conduct thorough analyses, and provide timely resolutions for product-related issues. Your exceptional communication skills and expertise in HRIS system analysis, integrations, and system performance will be pivotal to your success in this role. In this role you will have the opportunity to enhance UKG's standing as a global leader in HCM and Workforce Management solutions. Candidates must be available to work onsite at a UKG office location for a minimum of three days per week.
Join our team and make a lasting impact as you drive excellence in our customer support, leveraging your expertise and dedication to ensure seamless product experiences.
Duties and Responsibilities
Drive world-class customer experience by prioritizing customer satisfaction by putting their needs at the forefront of all interactions
Deliver exceptional support by adhering to established processes and best practices to achieve key performance indicators (KPIs) and service level agreements (SLAs)
Develop in-depth UKG product knowledge and expertise, including a deep understanding of functionality and architecture
Efficiently troubleshoot and resolve issues by researching, and identifying the root cause using solid problem-solving skills
Keep internal and external customers informed about issue resolution progress with clear action plans and timelines via phone, email, and document in UKG's case tracking system
Utilize internal tools to replicate customer configurations and scenarios to advance cases
Log product deficiencies and work with Engineering to achieve resolution
Practice knowledge-centered service by contributing to knowledge base articles
Maintain effective communication with management for issues escalation and resolution
Participation in an on-call rotation is required to provide occasional after-hours support
Adapt to additional duties and responsibilities as needed
Additional Qualifications/Responsibilities
Qualifications
Basic Qualifications
5+ years of experience as a practitioner supporting or troubleshooting processes and systems for Human Capital Management (Human Resources, Benefits, Payroll) and Workforce Management
Experience in supporting SaaS solutions
Working knowledge of operating systems and web technologies and a demonstrated ability to troubleshoot complex technical problems
Excellent analytical and problem-solving skills
Strong knowledge of SQL scripting and database experience with MS SQL
Preferred Qualifications
Knowledge of Dell Boomi and API integration technologies
Knowledge of mobile technologies
Knowledge of performance monitoring and analytics tools such as Datadog, Kibana and Splunk
Previous experience as HRIS point of contact for various HCM business systems
Payroll & HR industry certifications (e.g., FPC, CPP, PHR, SPHR)
Experience working with issue-tracking systems such as Salesforce and Jira
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?
Description & Qualifications
Description
Job Summary
UKG seeks a highly motivated, detail-oriented, and customer-focused professional to join the Global Support team to deliver world-class customer experiences for our Human Capital Management (HCM) and Workforce Management (WFM) solutions.
As a valued member of our expert Shared Services team, you'll deliver prompt responses, conduct thorough analyses, and provide timely resolutions for product-related issues. Your exceptional communication skills and expertise in HRIS system analysis, integrations, and system performance will be pivotal to your success in this role. In this role you will have the opportunity to enhance UKG's standing as a global leader in HCM and Workforce Management solutions. Candidates must be available to work onsite at a UKG office location for a minimum of three days per week.
Join our team and make a lasting impact as you drive excellence in our customer support, leveraging your expertise and dedication to ensure seamless product experiences.
Duties and Responsibilities
Drive world-class customer experience by prioritizing customer satisfaction by putting their needs at the forefront of all interactions
Deliver exceptional support by adhering to established processes and best practices to achieve key performance indicators (KPIs) and service level agreements (SLAs)
Develop in-depth UKG product knowledge and expertise, including a deep understanding of functionality and architecture
Efficiently troubleshoot and resolve issues by researching, and identifying the root cause using solid problem-solving skills
Keep internal and external customers informed about issue resolution progress with clear action plans and timelines via phone, email, and document in UKG's case tracking system
Utilize internal tools to replicate customer configurations and scenarios to advance cases
Log product deficiencies and work with Engineering to achieve resolution
Practice knowledge-centered service by contributing to knowledge base articles
Maintain effective communication with management for issues escalation and resolution
Participation in an on-call rotation is required to provide occasional after-hours support
Adapt to additional duties and responsibilities as needed
Additional Qualifications/Responsibilities
Qualifications
Basic Qualifications
5+ years of experience as a practitioner supporting or troubleshooting processes and systems for Human Capital Management (Human Resources, Benefits, Payroll) and Workforce Management
Experience in supporting SaaS solutions
Working knowledge of operating systems and web technologies and a demonstrated ability to troubleshoot complex technical problems
Excellent analytical and problem-solving skills
Strong knowledge of SQL scripting and database experience with MS SQL
Preferred Qualifications
Knowledge of Dell Boomi and API integration technologies
Knowledge of mobile technologies
Knowledge of performance monitoring and analytics tools such as Datadog, Kibana and Splunk
Previous experience as HRIS point of contact for various HCM business systems
Payroll & HR industry certifications (e.g., FPC, CPP, PHR, SPHR)
Experience working with issue-tracking systems such as Salesforce and Jira