Patient Care Representative (Outbound)

The Outbound Patient Care Representative is a self-motivated and self-assured professional who serves as The Smilist’s professional representative while following-up with patients to coordinate their treatment and care at The Smilist. The Outbound Patient Care Representative works closely with teams at their assigned dental offices to effectively schedule patients.

Pay Range - $20 to $25/hour Duties and Responsibilities Make outgoing calls to existing patients of The Smilist to follow-up on their needed dental treatment and to schedule future appointments Follow-up on inquiries of prospective patients of The Smilist who have completed online lead forms Appropriate utilize all patient outreach channels such as outbound calling and 2-way text messaging through NexHealth Enthusiastically motivate patients to schedule treatment or appointments to receive their dental care at The Smilist Document each call and other patient interactions per company policies and procedures Apply a positive customer service attitude in all interactions with patients by establishing a positive rapport Communicate effectively and professionally in all forms of communications with internal and external customers or patients Ensure that HIPAA policies and procedures are followed Education Requirements High School Diploma Knowledge Dental software such as Dentrix Enterprise G-Suite, Microsoft Word and Microsoft Excel Well versed in all phases of dental treatment including periodontal treatment and the proper sequencing of dental treatment in multi-discipline and involved treatment plans. Full knowledge of dental insurance policies. Understanding patient ledgers, collection procedures and third-party financing options . Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Skills Present a poised, professional demeanor. Maintain a positive and enthusiastic attitude Team Orientation - Work well with others and in a team environment Customer Service - deliver exceptional customer service. Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to think and react quickly, i.e., think on their feet. Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Mathematics - Using mathematics to solve problems. Ability to handle third-party financing. Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Reading Comprehension- Understanding written sentences and paragraphs in work related documents. Communication - Use excellent oral and written communication skills to convey information to the needs of the audience Persuasion- Persuading others to change their minds or behavior. Ability to motivate patients to get the dentistry that they need. Service Orientation- Actively looking for ways to help people. Deliver exceptional customer service. Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do. Time Management- Managing one's own time and the time of others. Proficient in completing tasks in a timely manner and flexible to multitask. Organization - Ability to organize doctor schedules systematically, and with good patient follow-through. Work Environment and Physical Demands The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Spend time bending or twisting the body, making repetitive motions, standing, using your hands to handle, control or feel objects, tools or controls Contact with others via face-to-face discussion, electronic communication, or telephone Will deal with external customers or patients; There may be times when the employee must deal with unpleasant or angry people and/or have conflict situations Frequent situations that require decisions to be made that impact co-workers, patients and/or company results Work with a group or team