Senior Operations Manager | Alerus Center

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

This Senior Operations Manager reports to the General Manager and is responsible for assisting in the administration, planning, budgeting and direction for the operations of the Center including front and back of house services, technical services, information technology, conversion, custodial services, and equipment inventory control. Insures an effective and cost efficient program by controlling the Operations budget, and performs related day to day responsibilities as required.

Coordinates all elements of facility operations including budgeting, purchasing, directs the operation and maintenance of the mechanical, electrical, HVAC, custodial, grounds, sound, lighting, a/v equipment, tele-communications systems, security, smoke/fire detectors and traffic control. Manager will serve as facility safety chairman to maintain a safe and secure facility for the public and employees.

This role will pay a salary of $60,000 to $64,000 plus bonus

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until November 1, 2024

Essential Job Functions (including to but not limited to):

• Plan, coordinate, and review the work plan for convention Center operations; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor workflow; review and evaluate work products, methods, and procedures.
• Oversees daily operation and maintenance of the facility and all systems. This includes HVAC, sound, lighting, fire protection, life safety, workplace safety, communications, message boards, etc.
• Works closely with the Events Department in the advancing and communicating of event information to the appropriate departments and staff
• Develops pre-event department expense estimates for the Events, Finance, and Executive departments
• Oversees Custodial services for entire facility including daily cleaning, pre-event, event and post-event cleaning.
• Manages the administration of in-house set-up and other labor groups.
• Oversees the operation of event set-up and tear-down, i.e., power needs, stage risers, chairs, signs, etc.
• Assists in negotiation and administration of contracts with outside vendors including pest control, elevator & escalator company, seasonal landscaping, etc.
• Oversee scheduling of operations managers, changeover supervisors, etc
• Participate in the development and administration of the Operations Department budget; Forecasting of future funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary
• Order supplies and materials for building supplies and maintenance within budget guidelines.
• Acts as co-liaison with City and State Services for numerous facility related functions (City Codes, Fire Safety Codes, Parking, Licenses, permits, etc.).
• Responsible for Health & Safety compliance
• Represents Operations Department in absence of Director of Operations
• Other duties as assigned by Director of Operations

Education and/or Experience:

• Bachelors / Technical Degree from an accredited college or university with a concentration in Facility Management, Business Admin, Public Admin, Engineering, or related field.
• 4-6 years of experience in facility operations management in a similar supervisory role.
• Staff management experience required.
• Industry experience (Convention Center / Hotel / Public Assembly Facility) is preferred and may be substituted for educational experience.
• Prior experience with major renovation or expansion projects a plus.

Skills and Abilities:

• Manager on Duty as required. Ability to work nights, weekends and holidays as required.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.