Customer Service Representative

  • Grand Forks
  • Wcri
Job description

Our Management Team is committed to providing the best customer experience to every customer, every day, in every store.

We provide Cash Advances & Check Cashing. Cash advances are designed to help people cover short-term cash needs until their next payday, also referred to as payday loans or a cash advance. A cash advance typically ranges from $50 to $500 dollars. The amount borrowed, along with a small fee, is typically due on your next payday.

Job Requirements:
  • Experience in cash handling and bank deposits.
  • Processing of loan applications, cash-handling, providing exceptional customer service and more.
  • Explains contracts to customers thoroughly and ensures all necessary documents are completed and signed by both parties to meet federal, state and local requirements.
  • Make loans, approve loans, receive collections and payments on accounts
  • Verify account balances at banks( bank statements)
  • Verify employment ( paycheck stubs)
  • Fraud Prevention
  • Review customer identification (Valid ID / Drivers License)
  • Check cashing verification.
  • Collection calls to past due accounts
  • Make Courtesy calls to customers before due date.

Minimum Years of Experience: All qualified candidates will have a minimum of two years verifiable cash handling and customer service experience.

Experience:

  • Customer Service: 1 year (Preferred)

Language:
  • Spanish (Preferred)

Benefits:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Retirement plan
  • Paid time off
  • Flexible schedule

This Company Describes Its Culture as:
  • Detail-oriented -- quality and precision-focused
  • Stable -- traditional, stable, strong processes

This Job Is:
  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a high school diploma/GED
  • A good first job for someone who is just entering or re-entering the workforce with limited experience or education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma

Schedule:
  • Monday to Friday
  • Weekends required
  • 10 hour shift
  • On call

Pay Range: $16 - $19 per hour