Field Service Engineer

Field Service Engineers

Key Responsibilities:

Plan and coordinate activities related to installing equipment; investigating and resolving customer reports of technical problems with equipment; and eliminating future operational or service difficulties Install new or modified equipment at customer's facility to ensure full functionality according to specifications Review and maintain records of performance reports and documentation from customers and field representatives Provide Customer Service and/or other personnel with hands-on technical assistance for troubleshooting and repairing equipment so as to expedite the process Inspect malfunctioning and/or damaged products, determine the source of the problem, recommend corrective actions and coordinate problem resolution with the Engineering Department Develop and conduct training on safe operation of equipment, as well as demonstrate skills to trainees including team members and customers Experience/Qualifications:

Experience with vacuum and/or atmosphere furnaces is required Prior heat treatment experience preferred Electrical skills preferred (much be able to read electrical drawings and perform field wiring) Hydraulic and pneumatic experience preferred Experience with database software (e.g., Allen Bradley, Siemens, Wonderware, VacuProf), internet software, spreadsheet software and PLC programming is preferred Ability to analyze reports to determine trends and recommend modifications; provide a communication link between the customer and company; and keep daily records, such as service reports, expenses and travel schedule Education:

Two-year college or technical school degree, or two to four years of related experience and/or training, is required Advanced technical education, or combination of education and experience, will be considered Experience in closely related equipment requiring the same skillsets will be considered

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