Assistant General Manager

ABOUT THE BLOCK HOTEL: The Block Hotel offers a curated blend of modern comfort and local touches, providing guests with an authentic Bentonville experience, whether they’re here for business or leisure. Centrally located in Bentonville, our 76-room boutique hotel features stylishly designed rooms, comfortable beds and smart amenities to ensure a memorable stay for every traveler.

ABOUT YOU: We are seeking a dedicated and experienced Assistant Hotel Manager to join our dynamic team. As a key member of our hotel management team, you will play a crucial role in ensuring the smooth operation of our boutique hotel. Your primary responsibility will be to support the Hotel Manager in overseeing the day-to-day activities of the hotel from overseeing all aspects of reservations as well as team compliance.

JOB FUNCTIONS: Assign duties to staff and monitor performance to ensure compliance with hotel policies and established procedures. Develop and deliver training programs that align with brand standards. Foster exceptional guest relations by promptly and efficiently addressing any complaints or issues. Monitor guest reviews and follow up on positive and negative reviews. Participate in the selection of hotel staff and manage all new hire paperwork. Evaluate employee performance and handle personnel actions, including disciplinary measures and terminations. Maintain accurate records, including cash flow sheets, direct bill accounts, credit card receipts, registration and reservation cards, and other financial documentation. Lead or assist in conducting staff meetings. Assist the Hotel Manager in achieving the hotel's budget and financial objectives. Ensure the property is impeccably clean and that guests have a positive experience. Coordinate events to enhance awareness and engagement.

SKILLS; Proven experience in hospitality management. Strong knowledge of hotel operations and revenue management principles. Excellent communication skills. Ability to lead and motivate a team towards achieving their goals. Proficiency in supervising and training staff. Experience with phone etiquette and internal communications. Bilingual or multilingual skills are a plus. Leadership skills and the ability to make informed decisions. Familiarity with hospitality management software and systems. Ability to learn new processes and applications with a high level of understanding.