Technical Support / Customer service

  • Piscataway
  • Fstone Technologies

[FSTONE Technologies] is looking for a Technical Support Specialist to join our team, This person will provide technical guidance and support to our business and customers.    

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.  

Responsibilities: 

  • Act as product expert –  Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
  • Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome. 

Requirements:

  • One years of related technical support experience
  • Technically savvy with strong project management skills
  • Experience troubleshooting issues and achieving solutions
  • The ability to explain to a non-technical person in a way they will understand

About [FSTONE Technologies]:Founded in 2001, FSTONE Technologies offers IT services worldwide. FSTONE Technologies services include Technology Consulting, Business Consulting, Workforce Solutions, IT Staff Augmentation, Client Services, and Outsourcing Services. FSTONE Technologies is headquartered in Piscataway, New Jersey

[FSTONE Technologies is a [HR & Staffing, Business Services] organization dedicated to [FSTONE, we strive to deliver value through the combination of right people, processes, technologies and program management solutions. Our methods include- applying domain expertise in specific industry segments, utilizing a highly skilled technological workforce, leveraging a proven global delivery model that offers onsite, offsite and offshore development options, implementing quality processes and methodologies and yet, staying cost-effective. All in all, our expertise lies in providing trained and committed minds to help meet your business objectives, irrespective of the stage your business is in]. 

Our employees enjoy a work culture that promotes [problem-solving approach has not only earned us the unwavering confidence of our global clientele but has also given us the stature of consistently being rated one of the fastest growing IT companies nationally]. 

[FSTONE Technologies] benefits include [benefits include [health, dental, life. ETC].   

Employees can also take advantage of [AD&D insurance, employee wellness and 401k plans].

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