Sales Support - Parts Distribution

<b>Why Join Altec? </b><p><b>Altec is an industry leader, whose primary products include Aerial Devices, Digger Derricks, Chippers, Cranes, and Specialty Equipment -- Made in America.</b> In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 40+ service centers and an extensive network of mobile service technicians. This critical position is responsible for providing excellent customer support and satisfaction within the Service Support area of Parts; responds to customer inquiries and resolves customer issues.<p><b> Why Altec? </b> <br /><ul><li> <b> Use the skills from your bachelor's program to provide high levels of customer service in a parts environment </b> </li> <li> <b>Settle in with a Secure Essential Industry (supporting Utilities, Tree Care, &amp; Telecom)</b> </li> <li> <b>Maintain Career Focus, with growth &amp; development encouraged within Altec</b> </li> <li> <b>Exercise autonomy within a solid support structure</b> </li> <li><strong> This position provides great experience that is prized and marketable within the Altec Organization </strong></li> <li><strong> Set Schedules with no mandatory Weekends </strong></li> <li><strong> Career Ladder with advancement opportunities </strong></li> <li><strong> Team atmosphere with excellent support from peers </strong></li> <li> <b>Competitive base with bonus potential</b> </li> <li> <b>Comprehensive Benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, and paid vacation</b> </li> <li> <b>Values that include Enjoyment of Work and Family </b> </li></ul><br /><strong>Education, Experience, and Skills Required:</strong><br /><ul><li> <strong>Bachelor's Degree (preferred) and</strong> </li> <li> <strong>One year of experience in an industry-related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function.</strong> </li> <li> <strong>Or High School Diploma or GED required and three years of related experience </strong> </li></ul><br /> Also, <br /><ul><li> Experience in an Administrative Support role preferred </li> <li> Must have demonstrated experience of providing high volume levels of customer support </li> <li> Strong Computer Skills, especially in Microsoft Word and Microsoft Excel </li> <li> Demonstrated Problem Solving Skills </li> <li> Strong attention to detail </li> <li> Solid team player with a collaborative nature </li> <li> Ability to multitask and handle multiple transactions </li> <li> Ability to work effectively in a fast-paced environment </li></ul><br /> <b> Responsibilities </b><p><strong>Altec Parts Distribution</strong> <br /><ul><li> Conducts parts order entry, form entry as directed per established standards. </li> <li> Determines correct billing requirements to fulfill requests accurately and timely. </li> <li> Researches parts accurately and consistently per established standards. </li> <li> Reconciles requests for parts order follow up and escalates as required. </li> <li> Conducts required parts research through applicable Parts Pages, Bills of Materials, Installed Base and related locations per established standards under the direction of Supervision. </li> <li> Acts as Customer Champion by providing dedicated support and order status reports directly to key customer contacts and account managers. </li> <li> Attends and/or conducts peer to peer training as appropriate. </li> <li> Builds a relationship with customers based on respect and service, with professionalism and using proper etiquette. </li> <li> Practices follow-up with customers on all research or responses to expedite requests. </li></ul><br /> Family-owned since 1929, <b>Altec </b>has the reach and resources of a large organization with the heart of a local firm. "More than just building equipment, we also build relationships." <b>Altec products and services</b> can be found across the U.S. and in over 100 countries around the world. Safety is a primary responsibility in everything we do as is support of the<b> Altec Company Values: </b>Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork<p>We are there from the engineered design, through manufacturing and final assembly, with technical sales support and solution-driven direct sales, with forward-thinking marketing and R&amp;D. Our dedicated customer service delivers on Altec's commitment to be there for the life of the equipment with troubleshooting and repair, parts, and product support.<p>There's never been a better time to join us!<p>Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.<p>EEOC/AA/M/F/Veteran/Disabled <img src="https://ars2.equest.com/? response_id=90e78127b19e3358e45e9310568f5d0c&view" alt=" " width="1" height="1"/>