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Job Description Job Description
NOW HIRING – Physical Therapy Sales Manager
Position: Sales for Physical Therapy Clinic
Who We Are Looking For:
Do you absolutely love sales and connecting people with services & resources that will truly change their lives for the better? Are you someone who just loves the challenge of taking someone from being a lead or ‘raising their hand’ and then becoming a client/patient? Do you love the chase, love the energy and the constantly moving parts of a fast-paced sales role? Are you someone who loves to bring in new business all the time to help a purposeful small business grow? Do you love believing 100% in and standing by everything that you’re selling, knowing that your work is helping to make a difference in peoples’ lives every day?
Do you love to meet and connect with new people (both over the phone and in person)? Is being organized a top priority in your life? Are you able to multi-task and prioritize projects while simultaneously meeting deadlines and keeping your day on schedule? Do you enjoy being a part of the solution when you spot something that’s not working? Can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?
Do you have a positive outlook on life? Do you love working with a team passionate about changing peoples’ lives for the better? Are you flexible, open to change and committed to continuous learning and improvement? If so, you could be just the person we are looking for to join our team!
The Role:
Because we are growing, we are looking for a part-time (30+ hours) or full-time (40 hours) Sales Person to join our team of high-performance marketers and Physical Therapists! In this role, you’ll have one of THE most important roles in the organization as sales is truly the lifeblood of the business. You’ll be working to follow-up on the leads coming into our office to schedule appointments, field questions, follow up on inquiries and past patients, send out information packages and assist in maintaining the integrity of our company’s database.
Your role will be to help us grow the revenue of the clinic by booking new patients via the phone/online and excelling at helping to retain those patients as lifelong customers to the business (acquisition + retention). You’ll do that by creating the type of customer experience patients are happy to pay for and can’t wait to tell others about and by representing our company in an professional way. We are looking for someone who has a fun personality, is detail oriented, creative, can multi-task and is proficient at prioritizing daily and weekly tasks.
Please ONLY apply if you have previously been successful in the role of phone sales prospecting and/or scheduling appointments as the primary outcome of your role is to secure at least 20 qualified new patient appointments per month. Preferably, this person will have at least one year’s experience in a successful inside sales position, setting appointments in a business-to-business or business-to-customer environment.
The Tasks:
- Acquisition: Hold a lengthy (often 15-20 min or longer) conversation with new patients on the phone discovering their goals and emotional drivers, communicating how we can help, determining who would be a good fit for our practice, ensuring any new patients are excited about and committed to beginning their care, know what to expect their first day and understand our exceptional level of service.
- Retention: Follow up with patients over the phone to ensure satisfaction is being achieved, to help ‘save’ potential drop offs, and to reactivate past patients with special offers.
- Sales: Communicate the value of our services and be able to explain how what we do is more than worth the price we are asking. Successfully handle price objections and work from our top-notch scripts for various situations. Attend weekly sales coaching calls with our business coaching team. Assist with sales of orthotics and other therapy self treatment tools, custom pillows, CBD oil, etc
- CRM/Database: work from extensive database/CRM of white-hot leads and 1,000+ past clients/inquiries to track and schedule your pipeline with ease.
- Take payment, schedule appointments, build & manage waitlist
- Develop and regularly update the procedures library so every aspect of your role is documented and can be achieved by anyone else in the business
- Collaborate regularly with the marketing and Physical Therapy team to improve our communication, delivery of top notch customer experiences and systems/processes.
- Offer administrative support and assist with special projects to facilitate clinic growth
- Above all, make people ‘feel better’ just by talking with you as everyone needs to feel seen, heard and cared for.
What We Will Do For You:
- Provide you with great marketing to support your efforts (you’ll only be calling warm/qualified leads).
- Give you an amazing small company environment to work in where your input, contributions and ideas are valued. This includes working with a team of wonderful and very supportive staff – as well as very friendly customers.
- A company that will invest in your learning and skill development (we want you to learn and get better in this field!) Weekly sales coaching calls with our business coaching team, opportunity for annual business conferences with virtual or onsite attendance (with flight + hotel paid for by company).
- A fast-paced NO DRAMA environment where office politics, backstabbing, gossip and negativity are NOT tolerated.
- Competitive salary with opportunity to earn even more as we grow as a result of your impact (upward advancement/future opportunities of salary increases, commission, company leadership roles). We want people who are interested in growth, learning and being part of our long-term team.
- Opportunity to make a big difference in our patients’ lives every day
- Note: If you do not wish to be held accountable for providing the highest level of care via bi-weekly meetings and metrics, this job is not for you. These standards go deep and are impactful in the development of you as a communicator, nurturing professional, and as a person.
Please Apply if You Can Consistently Live Up to Our Team’s Mission and Core Values Of…
MISSION:
To help people make the best decisions about their health and to brighten their day with every interaction.
CORE VALUES:
- People First, Patients Second
- Choose Compassion and Integrity
- Deliver WOW Through Service
- Anticipate Unstated Needs
- Pursue Growth & Learning
- Embrace & Drive Change
- Build a Fun & Positive Team and Family Spirit
- Positive Community Impact
- Lead By Example
- Feedback is a Gift
About Us – Balance Within Integrative Physical Therapy
Our goal is to help as many people as possible enjoy an active lifestyle and avoid medications or surgeries. We are the Premiere Integrative Physical Therapy practice of the Midwest, offering a cutting-edge combination of Traditional and Holistic therapies to give our patients the best results possible, even when other approaches have failed. Our clinic specializes in the integration of Orthopedics, John Barnes’ Myofascial Release, Visceral Manipulation, CranioSacral Therapies, TMD and Women’s Health. We are a small but quickly growing clinic of 7 years that has firmly established itself as a leader in providing the highest level of care for our patients with everything from chronic/complex to simple/acute problems.
Much of our growth has happened because of the incredible team and culture that has been created at Balance Within, prioritizing not only giving the very best care to our patients but also taking great care of our employees. We’ve created a space where staff love to come to work to learn and grow, and a place our patients look forward to coming back to time and time again.
We operate outside the traditional healthcare system, which means we serve our clients with a passion and client experience at the level of the Ritz Carlton, and we are looking for your help and creativity to carry out that level of service to our clients.
We encourage you to examine our clinic website as well as our many 5 star Google Reviews in order to best understand who we are and the patients we serve:
www.BalanceWithinPT.com
View Google Reviews Here
Our team currently includes 4 highly skilled Physical Therapists and a Marketing Coordinator and we are looking to add another rockstar to our team in this crucial Sales role! As a result, we are now offering you an opportunity to help us continue to grow and provide an exceptional care experience for our patients that goes way beyond what is offered by most health care facilities.
Compensation for this Role:
Competitive Full-Time or Part-Time pay available ($20-$25/hour depending on experience and skill level) with some Benefits. Opportunity for increased pay and career advancement.
Hours:
Ideally 40 hours/week, open to hiring a candidate looking for 30+ hours/week. Option to begin part time and work up to full time.
Location:
This position will include primarily working from our Delafield, WI location.
How To Apply:
*Note: Please apply only if you have at least one year’s experience in an inside sales position, preferably setting appointments in a business-to-business or business-to-consumer environment. You must have a proven track record of success in an SDR role, Telemarketing or phone sales role.
Because we are a cash pay clinic, we do need someone very comfortable with sales and talking about money/cost and the value provided, and if you don’t want to do that, then this job is not for you. Being a fee-for-service clinic is what allows us to provide the highest level of care for our patients and have the freedom to create the greatest impact in their lives.
Thank you for your interest in this position, we look forward to hearing from you soon!
All the best,
Doctors Sarah and Jereme Trunk
Owners, Balance Within - Integrative Physical Therapy
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