Receptionist - Office Assistant

Estate Planning Law Firm is hiring an Office Assistant and Customer Service Professional in Rolla, MO. 

We help families Avoid Court And Conflict to create lasting legacies. Our law firm is growing rapidly, and we need a support staff superstar to help our attorney, staff, and clients so we can keep saving families from the pain of probate!

When people call us for help, they're often confused and intimidated by the legal process and documents. Our Office Assistant will provide our clients and potential clients with the ultimate customer service experience. Additionally, our firm is growing fast, and our firm needs someone who has their back and takes care of critical admin duties to keep the business moving!

We believe in putting family first for our clients. We show this same priority to our employees by offering 4-day workweeks or every other Friday off. 

$17-$19 hourly

This important position involves administrative duties related to reception, customer service, client intake, client retention, and direct attorney support.

You must have experience with

• Answering phones and asking questions to get to the root of the problem
• Customer service and client care
• Managing multiple calendars and keeping schedules for more than one person
• Task management, tracking deadlines
• Following written instructions and checklists
• Managing the lobby & conference rooms
• Copying, scanning, filing (physical and electronic filing)
• Data entry using common web-based formats
• Word processing (using MS Word)
• Email (using Gmail)
• Dropbox or similar web-based file storage solutions
• Using basic office equipment (MacBook, scanner, copy machine, etc.)

Does this sound like you?

• Conveys confidence on the phone, with a smile
• Shows empathy to clients and puts them at ease
• Understands the importance of doing good work and doing it on time
• Ability to switch gears quickly
• Follows instructions
• Generates creative solutions to workplace problems
• Proofreads and spell checks work before turning work in
• Treats a call at 4:30 on Friday with the same care and compassion as one on Monday morning

Please do not apply if:

• Your middle name is Drama
• You were distracted by the buzz of your cell phone while you were reading this ad
• You can’t set priorities and follow instructions
• You don’t have a sense of humor
• You think answering the phone is an “interruption”
• You think making coffee is beneath you
• You can’t find the compassion and empathy to want to be helpful to our clients and attorneys

Previous experience as an assistant in a professional or office setting is required. Legal experience is a plus.

This is an opportunity to grow with the business. For the right person, this is a career opportunity – not just a job.

We need you full-time, so you Must be able to work in our Rolla office for 40 hours per week. However, we do offer flexibility in hours so that our staff can select to work longer days for 4-day work weeks or every other Friday off.  There is an opportunity for bonus compensation for outstanding performance and meeting established goals and milestones.

Think you have what it takes to be our next Office Assistant?

For the right person, this will be a highly rewarding position.

Our law firm helps clients avoid court and conflict to create a lasting legacy. We place family first. We offer flexibility to our staff to ensure they are there for the important moments in life. We value our clients and their families by developing lifelong relationships to ensure we are there to ease the burden of caring for or losing a loved one. We help our families have peace of mind that their loved ones will feel their love and legacy after they are gone.