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Description
Job Description
The Telehealth Medical Assistant Coordinator will work closely with the school nurse to ensure the highest level of patient care utilizing a telehealth platform. Responsibilities include but are not limited to:
Hours
Monday through Friday 7:30-4:00. During school breaks and closures MA may float to other CareSouth locations as determined by the manager.
Location
Base location: ROADS Office in Society Hill but will travel to various schools in our service area when serving as a tele-presenter.
$2,500 Sign - On Bonus Available
CareSouth Carolina is committed to providing equal employment opportunities to all. We seek to have a diverse, inclusive workforce and encourage applications from all qualified individuals without regard to race, color, age, sex, gender identity or expression, sexual orientation, religion, marital status, ci
Job Description
The Telehealth Medical Assistant Coordinator will work closely with the school nurse to ensure the highest level of patient care utilizing a telehealth platform. Responsibilities include but are not limited to:
- Be a contact for school nurses to contact when sick visit is needed.
- Be the contact personal for other offsite locations offering CSC telehealth services
- Provide patient education, patient support, and patient care via a telehealth platform as an extension of the physician practice
- Provides the documentation of the following at every visit: vital signs (including the presence and degree of pain) allergies, a review of the patient's medication, and other screenings as required by CSC nursing procedures.
- Checks, reads, and responds to emails and TEAMs notifications daily and promptly.
- Reads and signs off documents and completes mandatory training in PowerDMS and Relias on time
- Serve as a liaison and coordinate information between providers, other clinical staff, patients and school personnel
- Coordinate the ongoing delivery and management of patient centered comprehensive care plans
- Performs administrative and clinical reporting duties- to include but not limited to weekly telehealth chart audits, performing prior authorizations for offsite service locations, and other telehealth tracking reports.
- Prepare weekly schedule of visit to be completed.
- Complete and initiate appropriate clinical reminders, consults, and alerts
- Utilize EHR to document all clinical observations, information, updates, and patient education
- Schedule, confirm, and coordinate virtual patient encounters
- Demonstrate an ability to listen and communicate with others in a professional and caring manner including sensitivity with individuals from diverse cultures and lifestyles
- Creates a positive impression of the organization by demonstrating courtesy and professionalism when greeting patients and associates.
- Explains the telehealth assessment process to new patients with enthusiasm and warmth.
- Sets up telehealth equipment and operates technology proficiently so as to reduce disruptions during telehealth assessments.
- Receives instruction from the provider and communicates verbally and/or in writing to other relevant clinical staff to facilitate the scheduling of follow up appointments, signing of proper consents and meeting the patient's needs.
- As a member of a care team, support the mission and goal achievement, organizational quality and patient centered care.
- Openly, clearly and respectfully share and receive information, opinions and concerns and feedback in a supportive manner.
- Compiles and types reports as requested. Keeps department files up to date.
- Answers and routes phone calls; take messages and handles phone calls promptly and courteously.
- Other duties as assigned by Virtual Care Manager
- High school diploma required
- Must be a registered or certified medical assistant
- 1 year of previous clinical office experience STRONGLY preferred
- Working knowledge Microsoft applications (Word, Excel, PowerPoint)
- Previous experience performing and compiling reports
- Previous experience in performing/completing prior authorizations
- Ability to work with minimal oversight
- Previous experience with telehealth preferred
- Must be a team player able to work in a multidisciplinary environment
- Must be detail oriented and adept at record keeping
- Must be trained in CPR/BLS
- Exemplary attendance record required
- Ability to write routine reports and correspondence is a must as well as the ability to speak effectively before individuals and groups.
- Ability to work independently and handle problems involving several concrete variables in standardized situations
Hours
Monday through Friday 7:30-4:00. During school breaks and closures MA may float to other CareSouth locations as determined by the manager.
Location
Base location: ROADS Office in Society Hill but will travel to various schools in our service area when serving as a tele-presenter.
$2,500 Sign - On Bonus Available
CareSouth Carolina is committed to providing equal employment opportunities to all. We seek to have a diverse, inclusive workforce and encourage applications from all qualified individuals without regard to race, color, age, sex, gender identity or expression, sexual orientation, religion, marital status, ci