Member Relationship Representative

CFCU Community Credit Union (CFCU) is in search of an experienced Member Relationship Representative. This individual will develop and deepen relationships with new and existing members by providing exemplary service and will proactively determine member needs with delivering transactional, educational, and cross-sale solutions. The ideal candidate will understand and accurately execute policies and procedures related to, but not limited to, consumer, business, and special accounts.

Requirements

& Responsibilities:

• Assist members and potential members with their financial needs by promoting and selling CFCU deposit products and services.
• Identify cross-sell opportunities and cross-sell CFCU deposit and lending products and services to our members through various means of communication (in person, telephone, email).
• Make qualified referrals to Wealth Management, Mortgage and Business Lending as appropriate.
• Support and fill in on the teller line as needed.
• Identify and act on opportunities to educate the member on products and services that can improve their financial position.
• Achieve or exceed individual and branch sales goals as assigned.
• To actively participate in the Sales Incentive Program, contributing to team and organizational sales goals.
• Performs other related duties as assigned.

Desired Skills and Experience:

• One year to three years of similar or related experience.
• Proven sales ability.
• Strong verbal and written communication skills. Courtesy, tact, and diplomacy are essential elements of the job.
• Ability to work independently as well as successfully in a team environment.
• Working knowledge of regulations relating to all Credit Union products and services (Reg E, Reg CC, Reg D, Reg DD).
• Ability to use windows software, computer keyboard and mouse, email, ShoreTel phone system, calculator, scanner, fax and copy machine.

Equal Employment Opportunity:

Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. CFCU provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

Note: There are 3 progression levels to Member Relationship Representative position. If a candidate possesses other skills than what's listed above, they will be considered for other levels and the new pay ranges will be disclosed.

#CFCU1

Salary Description

$20 - 22.00 / hour