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Description
JOB SUMMARY : The Staff Registrar is responsible for assisting with handling registration and maintaining the integrity of students' personal information and academic records. This position will play a key part in the implementation of student management programs, including testing programs with different student populations.
CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES:
- Acts with integrity, honesty, and knowledge to promote and preserve the culture, values, and mission of LECOM;
- Acts as administrative representative with faculty, staff, and visitors in a professional, friendly manner at all times;
- Maintains confidentiality, professional appearance, and pleasant demeanor;
- Works with the Registrar and Assistant Registrar to manage activities and assist with organization in the Registrar's office;
- Serves as a content expert and accepts responsibility for the management of student records;
- Advises and consults with administration and management regarding operational problems in the Registrar's office;
- Works with the team to resolve problems regarding academic student records;
- Provides resources on graduation and degree requirements;
- Issues transcripts and grades, verifies enrollment, loan deferments, and insurance forms, and issues background checks;
- Holds counseling sessions with students at the time of registration or during the course of the academic year;
- Interviews parents, faculty and students with special requests related to admission and registration;
- Performs data entry and archives files or transcripts;
- Participates in the organization of interviews, on-campus visitation, open houses, white coat, commencement, and other departmental programs;
- Participates in service unit goals setting and continuous improvement;
- Serve on school committees as required and provides administrative support to standing and ad hoc committees as required by the Registrar;
- Documents completion of training of tasks and responsibilities;
- Assists with assessment processes;
- Assists with aspects of financial aid;
- Maintains a calm demeanor during periods of high volume or unusual events to keep operating to standard and to set a positive example for the overall department;
- Maintains regular and punctual attendance;
- Contributes directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;
- Participates in scholarly activity so to enrich and broaden the student learning experience;
- Commits to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach; and
- Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the Registrar's office and the Institution.
Minimum Requirements
KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Effective communication skills, both written and verbal;
- Experience with Ellucian Banner software;
- Knowledge of academic and student records terminology;
- Knowledge of the protocols and procedures in Institutional education;
- Publication, layout, and critical thinking skills;
- Ability to develop and implement procedures;
- Demonstrable accuracy concerning daily work assignments;
- Good public relations and marketing skills;
- Ability to work effectively under pressure in a fast paced environment;
- Confident in handling ambiguity and fluid situations and have an abundance of common sense and pragmatism;
- Ability to work with individuals at all levels in the organization and throw equal enthusiasm behind the more routine, hands-on activities, as well as those requiring a higher profile;
- Organizational skills, must be accurate and attentive to detail;
- Ability to maintain an established work schedule; assess and prioritize multiple tasks and demands;
- Interpersonal skills to include tact and diplomacy;
- Organizational and planning skills, including attention to detail and follow-through;
- Strong computer literacy and accurate data entry skills;
- Maintain confidentiality of work-related information and materials;
- Establish and maintain effective working relationships;
- Knowledge of the protocols and procedures in Institutional education;
- Ability to learn quickly;
- Ability to understand and carry out oral and written instructions and request clarification when needed;
- Flexibility to accept other duties needed/assigned for the department needs;
- Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations;
- Ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM; and
- Ability to accept work directives from managers and supervisors in a respectful and cooperative manner.
MINIMUM QUALIFICATIONS :
Education and experience equivalent to: a Bachelor's Degree is required. Previous educational or similar experience preferred. Experience handling student records and working with Banner or similar educational software is highly preferred.