MIS Intern - Summer 2025

MIS Intern - Summer 2025 City Chambersburg State/Territory Pennsylvania Work Schedule Apply Now ( Job Brief Gain knowledge and experience by joining our MIS team as an MIS Intern! Summary: The MIS Intern is responsible for providing extraordinary customer service to end user s within the organization. Duties and Responsibilities : include the following. Other duties as assigned. Answers, evaluates, and prioritizes incoming requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies in an efficient and timely manner. Collects information about problem and leads user through diagnostic procedures to determine source of error. Logs and tracks calls accurately using problem management database, and maintains history records and related problem documentation. Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Writes or revises user training manuals and procedures. Develops training materials and trains users on software, hardware and handheld equipment on-site or in classroom, or recommends outside contractors to provide training. Installs personal computers, software , and peripheral equipment at workstations and company vehicles following established guidelines. Ensures compliance with Manufacturers Software Licensing for all installed software. Resolves issues with equipment and will facilitate the replacement of any equipment that is not functional, lost or stolen. Maintains accurate records of equipment assigned to route and in the event of lost or stolen equipment notifies the Accounting Department to collect any monies due to Martin's Famous Pastry Shoppe, Inc. for assigned equipment. Performs cleaning, preventive maintenance and repair on MI S Department supported computer hardware when needed. Facilitates the repair of equipment to outside service providers when necessary maintaining accurate record of equipment offsite for repair. Maintains inventory of spare parts and consumable supplies i.e. ribbons, cables, etc. Creates purchase orders when insufficient inventory exists. Provides reports of route equipment distribution and service history to MIS management when requested . Adheres to and enforces safety, food safety, and Good Manufacturing Practices regulations . P rovide support and maintenance for all IT applications . Develop ad-hoc reports on an as needed basis . Assist in development, testing, and deployment of bar code scanners . Assist in the installation of software patches, service packs, and updates . Act as liaison between MIS and Maintenance Departments . Utilize software tools for documentation and communication . Cooperate in the development of and adherence to high quality standards and goals . Provide on-call support on an as needed basis . Assist in the development of interfaces between control and information software . Perform relational database management systems work as needed . Education and/ or Experience: High School Diploma or GED; Currently attending accredited institution pursuing a degree in Information Technology or related field. Other Knowledge, Skills and Abilities: A+ Certification MOUS Certification Knowledge of and experience working with personal computer hardware, printers, peripherals, and telecommunications equipment including fax machines and modems. Knowledge of and experience working with Microsoft Office , Windows 7, Windows CE and Windows mobile platform. WE ARE AN EQUAL OPPORTUNITY EMPLOYER