.. & ;& ;& ; Understands compliance issues for accounts payable processes (W-9, Sales tax, etc.) •& ;& ;& ;& ;& ;& ;& ;& ;& ;& ;& ;& ; Assist in month-end .. & ;& ;& ;& ;& ;& ;& ;& ;& ;& ; Associates degree or equivalent experience in Finance, Accounting or Business management •& ;& ;& ;& ;& ;& ;& ;& ;& ;& ;& ;& .. read more
JOB CLASSIFICATION : Non-exempt
EDUCATIONAL REQUIREMENTS : High School diploma.
POSITION SUMMARY : Client Care Specialists support the Community Hospital mission, vision and core values by providing world class service to each of our clients. They are the face of our practices and instrumental in client retention. In this multifaceted position, team members use their problem solving skills to effectively guide the clients experience through multi tasking and superior customer service. Job duties include answering phones, scheduling appointments, greeting clients and resolving client issues.
AREAS OF RESPONSIBILITY
I. Customer Service: 80% II. General Housekeeping: 10% III. Clerical: 9% IV. Professional Growth: 1%
ENVIRONMENTAL CONDITIONS 1. Noise from barking/crying dogs and cats2. Danger of being bitten or scratched by small animals3. Exposure to:
Toxoplasmosis Leptospirosis Giardia Gas anesthesia Cleaning products Radiation Drugs and chemicals under OSHA Rabies Euthanasia drugs Other potential zoonotic diseases
DUTIES:
1. CUSTOMER SERVICE
a. Greets clients and patients in a friendly and professional manner, quickly attending to client needs. b. Conducts check in and check out using computer system and associated paper forms. c. Answers telephones and handles calls using a multi-line system. d. Effectively communicates with the patient care team to create an exceptional experience for each and every client. e. Schedules appointments according to hospital guidelines. f. Ensures client compliance by proactively observing hospital standards. g. Thoroughly and accurately performs follow-up calls such as surgery/treatment recalls, doctor requested follow-up calls, appointment reminder calls and ash return calls. h. Can identify patients who have an emergent medical condition and seek assistance from clinical staff as needed. i. Processes payments and discusses financial matters with clients within hospital protocol. j. Shows empathy to clients while exceeding their expectations. k. Maintains a positive attitude, greeting clients with a smile.
2. GENERAL HOUSEKEEPING
a. Maintains a safe, clean and welcoming lobby. b. Performs cleaning duties as outlined in daily checklists. c. Follows cleaning protocols when dealing with a contagious pet.
3. CLERICAL
a. Balances the cash drawer and creates a deposit slip at the end of each shift. b. Utilizes email and other technology to communicate with hospital team members. c. Participates in hospital team meetings.
4. PROFESSIONAL GROWTH
a. Completes 5 hours of industry specific continuing education each year b. Openly and willingly embraces other responsibilities as requested.
EDUCATIONAL REQUIREMENTS : High School diploma.
POSITION SUMMARY : Client Care Specialists support the Community Hospital mission, vision and core values by providing world class service to each of our clients. They are the face of our practices and instrumental in client retention. In this multifaceted position, team members use their problem solving skills to effectively guide the clients experience through multi tasking and superior customer service. Job duties include answering phones, scheduling appointments, greeting clients and resolving client issues.
AREAS OF RESPONSIBILITY
I. Customer Service: 80% II. General Housekeeping: 10% III. Clerical: 9% IV. Professional Growth: 1%
ENVIRONMENTAL CONDITIONS 1. Noise from barking/crying dogs and cats2. Danger of being bitten or scratched by small animals3. Exposure to:
Toxoplasmosis Leptospirosis Giardia Gas anesthesia Cleaning products Radiation Drugs and chemicals under OSHA Rabies Euthanasia drugs Other potential zoonotic diseases
DUTIES:
1. CUSTOMER SERVICE
a. Greets clients and patients in a friendly and professional manner, quickly attending to client needs. b. Conducts check in and check out using computer system and associated paper forms. c. Answers telephones and handles calls using a multi-line system. d. Effectively communicates with the patient care team to create an exceptional experience for each and every client. e. Schedules appointments according to hospital guidelines. f. Ensures client compliance by proactively observing hospital standards. g. Thoroughly and accurately performs follow-up calls such as surgery/treatment recalls, doctor requested follow-up calls, appointment reminder calls and ash return calls. h. Can identify patients who have an emergent medical condition and seek assistance from clinical staff as needed. i. Processes payments and discusses financial matters with clients within hospital protocol. j. Shows empathy to clients while exceeding their expectations. k. Maintains a positive attitude, greeting clients with a smile.
2. GENERAL HOUSEKEEPING
a. Maintains a safe, clean and welcoming lobby. b. Performs cleaning duties as outlined in daily checklists. c. Follows cleaning protocols when dealing with a contagious pet.
3. CLERICAL
a. Balances the cash drawer and creates a deposit slip at the end of each shift. b. Utilizes email and other technology to communicate with hospital team members. c. Participates in hospital team meetings.
4. PROFESSIONAL GROWTH
a. Completes 5 hours of industry specific continuing education each year b. Openly and willingly embraces other responsibilities as requested.