Service Engineer

  • South Sioux City
  • Crawford Thomas Recruiting
Service Engineer
Direct Hire
Salary 30k-60k
Job Summary: Responsible for servicing office machines efficiently, maintaining customer relations, and completing documentation promptly.
Primary Job Duties/Responsibilities:
Repair/Support:
  • Troubleshoot electronic, mechanical, software, or copy quality issues onsite or in the shop.
  • Diagnose machine network connectivity problems and offer support.
  • Manage assigned territory for timely service.
  • Train key operators at machine installations and report information to dispatch.
Customer Relations:
  • Address and resolve customer concerns promptly.
  • Report unresolved concerns to the Service Manager.
Documentation:
  • Prepare accurate work orders and obtain customer signatures.
  • Submit work orders after service calls and record meter readings.
Work Area/Tool Kits/Vehicles:
  • Maintain work area, tools, and vehicles in a clean and orderly manner.
  • Ensure proper inventory of tools and supplies in vehicles.
Sales:
  • Promote sales of maintenance agreements, machine supplies, and digital connected machines.
  • Provide leads for new machine sales and market services.
Training:
  • Attend required training seminars and service meetings for updates.
Other Duties As Assigned
Qualifications:
  • High School Education
  • Technical Degree in Electronics/Computers/Basic Networking preferred
  • A+ Certification desired
  • Good verbal and written communication skills
  • Excellent customer relation skills
  • Accuracy skills
  • Ability to lift 60 pounds as needed, with cart or assistance
  • 75% - 100% of time spent traveling/servicing office machines
  • Current driver's license and good driving record