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Service Engineer
Direct Hire
Salary 30k-60k
Job Summary: Responsible for servicing office machines efficiently, maintaining customer relations, and completing documentation promptly.
Primary Job Duties/Responsibilities:
Repair/Support:
Qualifications:
Direct Hire
Salary 30k-60k
Job Summary: Responsible for servicing office machines efficiently, maintaining customer relations, and completing documentation promptly.
Primary Job Duties/Responsibilities:
Repair/Support:
- Troubleshoot electronic, mechanical, software, or copy quality issues onsite or in the shop.
- Diagnose machine network connectivity problems and offer support.
- Manage assigned territory for timely service.
- Train key operators at machine installations and report information to dispatch.
- Address and resolve customer concerns promptly.
- Report unresolved concerns to the Service Manager.
- Prepare accurate work orders and obtain customer signatures.
- Submit work orders after service calls and record meter readings.
- Maintain work area, tools, and vehicles in a clean and orderly manner.
- Ensure proper inventory of tools and supplies in vehicles.
- Promote sales of maintenance agreements, machine supplies, and digital connected machines.
- Provide leads for new machine sales and market services.
- Attend required training seminars and service meetings for updates.
Qualifications:
- High School Education
- Technical Degree in Electronics/Computers/Basic Networking preferred
- A+ Certification desired
- Good verbal and written communication skills
- Excellent customer relation skills
- Accuracy skills
- Ability to lift 60 pounds as needed, with cart or assistance
- 75% - 100% of time spent traveling/servicing office machines
- Current driver's license and good driving record
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