Service BDC Agent

Hawk Ford of Carol Stream is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement. Our Large Auto Dealership is looking for experienced, professional, and motivated individuals to join our team! Ideal candidates will have superior customer service skills, excellent communication skills, and be able to stay motivated and productive in a fast-paced environment.

Responsibilities:

• Conduct business in a variety of traditional and non-traditional methods, such as email, telephone, in-person appointments, and others
• Answer incoming service calls with the objective of setting up an appointment
• Monitor and contact internet leads from our website, dealer, manufacturer, and third party sites
• Determine each customer's vehicle needs by answering questions and listening
• Set and confirm appointments, follow up for each shown or missed appointment
• Maintain accurate and update website, specials, current incentives, etc.

Job Requirements:

• Superior communication and customer service skills
• Excellent phone and follow through skills
• Ability to maintain a positive, can-do attitude
• Professional appearance and communications skills

Benefits:

• Medical plans
• Dental plans
• Vision
• Life insurance paid by employer
• 401k Retirement plan & Employer match
• Paid Vacation
• Paid Personal Days
• Paid Holidays
• Employee Assistance Program (Family)

If you are looking for a long term home and a great opportunity apply with us today!

Employment offers are conditional until successful completion of pre-employment screenings, including background check and drug screening . We are an equal opportunity employer.

Job Type: Full-time