Senior Network and Voice Systems Engineer

Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.<br> <br>Seniorl Network and Voice Systems Engineer<br> <br> <b>Position Spotlight:</b> <br> <ul> <li> <b>5+ years of experience in network engineering and operations</b></li> <li> <b>Being able to work autonomously and provide consistent reporting and updates to a global team</b></li> <li> <b>Vendor management for incidents and requests</b></li> <li> <b>Rotating Tier 3 24x7 support (approx. 1 of 6 weekend on-call support shifts)</b></li> <li> <b>Proven abilities in some or all of the following technologies: </b> <ul> <li>SDWAN Technologies and Routing</li> <li> <b>Cisco Enterprise Networks (Catalyst Switches and Wireless) </b></li> <li>Palo Alto Firewall and SASE Technologies</li> <li>Cloud Networking</li></ul></li></ul>Change people's lives and love what you do! <b> Cochlear</b> is the most recognized brand in hearing health care.<br> <br>About the role <br> <br>Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission! If you have expertise in network engineering, and a desire to build or maintain experience in the large-scale rollout of Cisco Catalyst Switching and WiFi, SDWAN and Routing, f5 load balancers, Palo Alto Hardware and SASE services, AWS networking infrastructure this is a fantastic opportunity to join the Infrastructure Services team at the global leader in implantable hearing devices!<br> <br>In this role, you will be based in our Americas head office in Lone Tree, CO.<br> <br>Your success in this role is measured by your ability to establish and maintain system availability, capacity, and performance baselines for Cochlear's infrastructure and maintain effective operation of IT security of infrastructure systems.<br> <br>Whilst we have a diverse and complex set of technical systems to support, it is not necessary that you know them all, but you have the right attitude, willing to be part of a global team and you will be rewarded by working outside of normal office hours to ensure a global cohesive team.<br> <br>Your attitude and willingness to contribute and follow the standards of a global network team whilst representing the local requirements is essential. <br> <br>Training is a key aspect of the role, and we will help you adapt to improve your skillset for the role.<br> <br>Key responsibilities<br> <ul> <li>Incident Management: Monitor compliance with ITIL v4 and escalation guidelines.</li> <li>Problem Management: Investigate the root cause of problems and either perform or coordinate actions with other teams to resolve issues while keeping all stakeholders informed on the resolution progress.</li> <li>Lifecycle & Vulnerability Management: Identify the need to perform upgrades, updates, and patches on Cochlear's network infrastructure.</li> <li>Change management and technical project delivery of medium to large global network initiatives</li></ul> <br>Key requirements <br> <br>To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:<br> <ul> <li>An excellent communicator, a willingness to learn, and the ability to be autonomous.</li> <li>Provide meaningful and consistent updates to a global team from the US region.</li> <li>A willingness to become the ambassador for the network team in the US & LATAM region interfacing with key stakeholders in both IT and the business locally.</li> <li>A strong understanding in enterprise and cloud networking.</li> <li>Be able to understand and create complex network schematics/diagrams for physical and cloud networks.</li> <li>Understanding IP traffic flows to ensure best practices for firewall engineering.</li> <li>Demonstrates an awareness of risk and take an analytical approach to work.</li> <li>A strong understanding of ITIL/Service Management processes to manage changes, incidents, and requests.</li></ul>Highly desired technical skills (not all are mandatory, and training will be provided to fill the gaps):<br> <ul> <li>CCNP level knowledge and experience in Cisco enterprise routing and switching infrastructure.<ul> <li>IOS/NX-OS to configure and troubleshoot OSPF, BGP, STP, etc.</li></ul></li> <li>Palo Alto Networks: Firewalls, Panorama, Prisma Access, ADEM, Global Protect, Strata Logging and Analysis</li> <li>AWS VPC / TGW / Cloud WAN Networking / IaaS with Terrafrom using CI/CD pipelines.</li> <li>F5 load balancer configurations, certificate management and application integration/delivery</li></ul> <b>Other non-mandatory desirable voice related skills </b> <br> <ul> <li>Amazon Connect Contact Centres and associated integrations with Salesforce.</li> <li>Experience in MS Teams, Audiocodes SBC's, Microsoft Operator Connect integrations.</li> <li>Azure Cloud Networking</li></ul> <b>Total Rewards</b> <br> <br>In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.<br> <ul> <li>Pay Range in the United States: $130,000 - $135,000 per year based upon experience, as well as an annual bonus opportunity of 15% of base salary. Exact compensation may vary based on skills, experience, and location.</li> <li>Benefit package includes medical, dental, vision, life, and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.</li></ul>Who are we? <br> <br>Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs.<br> <br>For this reason, our products, services and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives and working in an organization where they can be part of bringing the mission to life each day.<br> <br>Physical & Mental Demands<br> <br>The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.<br> <br>The work environment is an office environment, which is representative of the environment an individual may encounter while performing the essential functions of this job.<br> <br>Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more. <br> <br>Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.<img src="https://counter.adcourier.com/YmJnZW5lcmljLjI1ODQ5LjEyNTI0QGNvY2hsZWFyY29tcC5hcGxpdHJhay5jb20.gif">