.. a variety of other investment selections that will help you reach financial Security and ultimately, financial freedom! We don't just deliver a dream for your .. work! With TotalMed, you'll always have your next assignment planned, too. You shouldn't have to work so hard at finding your next assignment and our team .. read more
Job Duties and Responsibilities:
- Handle end user support calls or tickets; work directly or indirectly with customers to supply services and help resolve user issues.
- Provide continuing customer support via electronic means, telephone calls, on-site training, and/or by conducting periodic user meetings.
- Develop and maintain accurate documentation of customer interactions.
- Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals and objectives.
- Assist in testing updates of the software per changing government regulations, client needs, and technological advances.
- Collaborate with customers and/or our product and engineering teams to document proposed enhancements and determine cause/resolution to software limitations.
- Aid in supporting and training customers on electronic records management.
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