Quality Manager

<strong>Job Description:</strong><br><br>The Quality Manager is responsible for managing the Quality Management System and Quality efforts including customer satisfaction, continuous improvement, and waste reduction at the site.<br><br><strong>JOB DUTIES & ESSENTIAL FUNCTIONS:</strong><br><ul><li>Directs activities and resources to maintain third party registration to IATF standards, which includes being a member of the management review team and overseeing the system along with document and data control.</li><li>Ensures all required audits within the facility are performed to meet required results.</li><li>Reviews company processes, procedures, and capabilities to sustain the most cost-effective and efficient methods for meeting quality requirements throughout the business and makes recommendations for improvement as required.</li><li>Acts as leader in improving auditing plans and systems including adherence to auditing schedules and maintaining of standards.</li><li>Evaluates current state of the Quality Management System and identifies gaps based on customer needs and further need to eliminate waste. Identifies initiatives/improvement activities to close gaps.</li><li>Ensures that Customer-related procedures are being followed and that Operations Leadership are taking correct action.</li><li>Communicates with customers on any complaints, questions, or concerns; completes required documentation for customers. Ensures corrective actions are taken.</li><li>Tracks external customer Quality issues, e.g. concerns, rejections, PPM, and 8D problem solving. Summarizes information and communicates with Leadership.</li><li>Summarizes Customer Service Scorecards and communicates results regularly.</li><li>Ensures the facility meets all requirements for Customer Service performance awards.</li><li>Develops long-term strategy to improve customer Scorecards. Creates execution plans and supports the facility in implementation.</li><li>Aids Operations Leadership in receiving Customer Approval for Process or Product Changes.</li><li>Works with Engineering to develop project launch strategy, capital needs, program timing in support of all APQP, PPAP, MSA and IATF16949 requirements.</li><li>Assists in daily review of production quality performance and scrap costs following Pareto thinking with activities linked to correct root cause problems.</li><li>Leads site in pursuit of zero defects</li></ul><br><strong>Job Requirements:</strong><br><ul><li>Requires a BS degree and a minimum of five years related experience in automotive manufacturing from a tier supplier (preferred) and with supervision of staff in the quality area.</li><li>Strong process and problem-solving tools- Six Sigma, RedX, SPC, APIX</li><li>Great computer, documentation, communication and organizational skills.</li><li>Must have strong attention to detail</li><li>The ability to work in and lead cross-functional teams. </li><li>Critical and analytical thinking, excellent problem-solving skills.</li><li>Strong planning and organizing skills in a fast-paced environment.</li></ul>