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Job Description Job Description
CAPECO is a diverse group of people who are committed creating a thriving community by providing education, resources, and services dedicated to eliminating poverty and contributing to the success of our community members. We hire people from all walks of life not because we must, but because we know it makes us stronger. If you share our passion for community, then we would love to meet you!
Position: Program Support Specialist
Supervised by: Program Manager & Director
Department: Housing Stability
Classification: Regular Full Time
Position Status: Non-Exempt
Location: Pendleton Main Office
Salary: $3,634/month
Benefits: Health, Dental, RX, Vision, FSA, Life Insurance, 401K Plan, Vacation, Sick and Holidays
POSITION OVERVIEW:
As a Program Support Specialist, you will be responsible for a variety of tasks including program coordination, data management, and communication with program participants. You will also assist in the development and implementation of program classes and provide support to program staff. This role requires strong attention to detail, excellent communication skills, and the ability to multitask effectively. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for helping others.
ESSENTIAL JOB FUNCTIONS:
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all the duties which the employee may be expected to perform. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without reasonable accommodation.
Coordinate program classes, including scheduling, logistics, and participant communication
Prepare and submit invoices and reports
Prepares and maintains accurate client files, that requires retention of supporting documentation
Responds to incoming calls, messages and walk-in clients who may be seeking assistance.
Create and/or update forms and correspondence
Conducts detailed confidential intake and eligibility assessments
Enters information into tracking system and agency database
Coordinates and collaborates with area partners and possesses knowledge of services they offer in order to make appropriate referrals and maintain a resource directory
Collaborate with internal staff to ensure program goals are met and resources are effectively utilized
Attend meetings, classes, training and outreach events as needed
Performs general support to the housing staff
Performs other duties as assigned
REQUIRED KNOWLEDGE, SKILLS, ABILITIES & MINIMUM QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skills, abilities, and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate degree in related field which can be substituted for two years of comparable experience and/or training or equivalent combination of education and experience.
Excellent communication, interpersonal, and customer service skills.
Computer experience and have a working knowledge of Word and Excel.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The physical demand and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to bend, kneel, and crouch. Specific vision abilities required by this job include close vision and distance vision. The noise level in the work environment is usually moderate. The employee must occasionally lift, and/or carry/move objects up to 25 pounds.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smart phones, photocopiers/scanners, shredders and filing cabinets.
SPECIAL REQUIREMENTS:
Must pass a criminal history background investigation however, a conviction of a crime may not necessarily disqualify an individual from this position.
CAPECO is a drug free workplace and pre-employment drug screening will be required.
Possession of or ability to obtain a valid driver’s license and insurable driving record is required.
EQUAL OPPORTUNITY EMPLOYER
CAPECO does not discriminate in employment opportunities or practices based on race, color, national origin, religion, sex, sexual orientation, gender identity/transgender status, age, disability, veteran or marital status, genetic information or any other characteristic protected by applicable law.