.. PURPOSE: The Customer Service Associate oversees and participates in all Sales floor and backroom store activities in addition to maintaining a .. internal and external customer satisfaction. Responsible for ensuring the Security and protection of company assets. ESSENTIAL FUNCTIONS AND BASIC DUTIES: .. read more
Job Description Job Description Pay Rate: $13.50 per hour POSITION PURPOSE The Production Associate is responsible for sorting and processing quality merchandise efficiently in a timely manner and to assist in making price tickets on any special priced items. It is also the responsibility of the Production Associate to welcome and assist donors. ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Follow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets.
- Responsible to fulfill and assist with all production and donation functions.
- Ability to sort textile from hard goods and miscellaneous items, distinguish between quality merchandise and trash/auction; maintain continuous flow of pre-sorted materials to achieve production goals, price merchandise according to company guidelines, and stock merchandise by classification on the sales floor. Ability to hang quality textiles on a rack efficiently, maintaining an average production rate of 100 pieces per hour worked; assist in daily quality pull.
- Ability to process wares, electronics, books and miscellaneous items, distinguish between quality merchandise and trash/auction; maintain continuous flow of pre-sorted materials to achieve production goals, price merchandise according to company guidelines, and stock merchandise by classification on the sales floor. Ability to maintain an average production rate of 100 pieces per hour worked; assist in daily quality pull.
- Ability to process accessories, shoes, hand bags and miscellaneous items, distinguish between quality merchandise and trash/auction; maintain continuous flow of pre-sorted materials to achieve production goals, price merchandise according to company guidelines, and stock merchandise by classification on the sales floor. Ability to maintain an average production rate of 100 pieces per hour worked; assist in daily quality pull.
- Safely assist in loading and unloading of trucks and vehicles without damage to merchandise; determine price, sanitize, and tag furniture and large donated items; perform testing of electrical/mechanical items for safe operation, price; place all merchandise safely on the sales floor in a timely manner.
- Perform housekeeping functions that ensure that workstation, production and/or donation area, and sales floor are kept neat, clean, and organized.
- Ensure maximum customer satisfaction. Work cooperatively with all consumers, community groups, co-workers, and subordinates to promote the achievement of the company mission.
- Ability to work varied hours/days as business dictates.
- All other duties as assigned (i.e. cleaning, recovery).