Patient Service Specialist

Overview:

When patients enter our center in Kennebunk, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Schedule:

Center Location: Kennebunk, ME
Type of Employment: Fulltime
Hours: Weekdays (2 evenings until 7pm)
Salary: Starting at $18/hour (Pending experience)

***We are looking for a motivated individual to join our team in an administrative capacity for our large outpatient physical therapy center in Kennebunk, Maine. You will join our team of 5 PTs and OTs in an administrative role with tasks including scheduling of patients, verifying insurances, tracking patient visits, collecting copays, and much more. The person we are hoping to add to our team will be team and detail oriented, has prior experience with customer service, and willing to work in a face paced healthcare facility. Health care and insurance verification experience recommended, however not required as we will train the right, motivated individual.

Responsibilities:

We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players.

In this role, typical responsibilities include the following:

Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
Schedule patient appointments in person or over the phone
Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Provide patients with pertinent information about their next appointment as they check out
Respond to requests for information from patients, providers, and coworkers
Qualifications:

Minimum Qualifications:

HS diploma/GED required
1 Year of Scheduling Experience

Physical Requirements:

Ability to walk, stand, bend, and reach consistently throughout a work day/shift
Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
Ability to carry office supplies up to 10lbs
Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
Ability to speak and hear sufficiently to understand and give directions
Additional Data:

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.