.. **) Number of Beds - 10 Number of Staff – 24 Type of staff: Day/Evening Shift – 1 Charge RN & up to 7 staff RNs Weeknight Shift - 2 RNs (2100 to 0700) in house & 1 RN on call Weekend Day Shift- 2 RNs in house & 2 RNs on call Weekend Night Shift- 1 RN in house & 2 RNs on call Patient Ratios – Phase .. read more
FT Patient Access Supervisor
Austin, TX - Lakeway location
POSITION SUMMARY:
The Patient Access Supervisor provides leadership and support to the Patient Access Specialist team. The Supervisor will ensure excellent customer service and effective process management by using in-depth knowledge of company policies and procedures. Shift work is expected.
POSITION RESPONSIBILITIES:
Must partner with clinical and management team to provide patients, their families and direct reports with exceptional service.
Ensures quality of work performed by direct reports.
Preceptor for all new Patient Access Specialist training.
Commits to continuous improvement of workflow processes and procedures.
Engages in audits. Investigations and reports related to improving Patient Access Specialist duties, patient flow, salary variance and patient satisfaction.
Serves as a liaison with corporate team members, ensuring proper coding for all visits.
Effectively verifies and communicates insurance eligibility and payment responsibilities as well as completes time of service collection transactions.
Balances cash drawer and maintains daily credit card and cash collections.
Greet, register and provide general assistance to patients while offering superior customer service and respect.
Models excellent phone etiquette with an encouraging and inviting attitude.
Provides back up support for Patient Access team; including working shifts when necessary.
Serves as a liaison between physicians, managers, corporate team members and staff.
Supports and implements organizational changes.
Accuracy with data entry related to demographics and financial information.
Follows appropriate HIPAA guidelines
Attends and facilitates meetings as well as participates in committees as requested.
Completes and maintains PAS schedules.
Responsible for weekly deposits
Acknowledges time cards
Responsible for affectively minimizing overtime
Performs other related duties as assigned.
MINIMUM REQUIREMENTS:
High School Diploma or equivalent
Some college preferred
Basic typing and computer proficiency.
2-5 years of Customer Service experience.
Detail oriented with exceptional interpersonal communication skills
Strong decision making capabilities
Strong team player
Ability to lead hiring and corrective action procedures.
Leads and operates with minimal manger/director support.
Time management: the ability to organize and manage multiple priorities
Commitment to company values
Flexibility with schedule; including day, evening, and weekend hours as needed
Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system.
Experience with Excel Spreadsheets.
Preferred Skills and Experience:
Customer service experience in the medical field
Experience in a Lead/Management position
Computer Skills: Experience with MS Office, EMR/EPM systems
Ability to trouble-shoot equipment errors
Associates or Bachelor’s degree in management, business, or healthcare
Austin, TX - Lakeway location
POSITION SUMMARY:
The Patient Access Supervisor provides leadership and support to the Patient Access Specialist team. The Supervisor will ensure excellent customer service and effective process management by using in-depth knowledge of company policies and procedures. Shift work is expected.
POSITION RESPONSIBILITIES:
Must partner with clinical and management team to provide patients, their families and direct reports with exceptional service.
Ensures quality of work performed by direct reports.
Preceptor for all new Patient Access Specialist training.
Commits to continuous improvement of workflow processes and procedures.
Engages in audits. Investigations and reports related to improving Patient Access Specialist duties, patient flow, salary variance and patient satisfaction.
Serves as a liaison with corporate team members, ensuring proper coding for all visits.
Effectively verifies and communicates insurance eligibility and payment responsibilities as well as completes time of service collection transactions.
Balances cash drawer and maintains daily credit card and cash collections.
Greet, register and provide general assistance to patients while offering superior customer service and respect.
Models excellent phone etiquette with an encouraging and inviting attitude.
Provides back up support for Patient Access team; including working shifts when necessary.
Serves as a liaison between physicians, managers, corporate team members and staff.
Supports and implements organizational changes.
Accuracy with data entry related to demographics and financial information.
Follows appropriate HIPAA guidelines
Attends and facilitates meetings as well as participates in committees as requested.
Completes and maintains PAS schedules.
Responsible for weekly deposits
Acknowledges time cards
Responsible for affectively minimizing overtime
Performs other related duties as assigned.
MINIMUM REQUIREMENTS:
High School Diploma or equivalent
Some college preferred
Basic typing and computer proficiency.
2-5 years of Customer Service experience.
Detail oriented with exceptional interpersonal communication skills
Strong decision making capabilities
Strong team player
Ability to lead hiring and corrective action procedures.
Leads and operates with minimal manger/director support.
Time management: the ability to organize and manage multiple priorities
Commitment to company values
Flexibility with schedule; including day, evening, and weekend hours as needed
Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system.
Experience with Excel Spreadsheets.
Preferred Skills and Experience:
Customer service experience in the medical field
Experience in a Lead/Management position
Computer Skills: Experience with MS Office, EMR/EPM systems
Ability to trouble-shoot equipment errors
Associates or Bachelor’s degree in management, business, or healthcare
