Customer Experience Scheduler- Renovations

Customer Experience Scheduler- Renovations Job Category** : Operations Requisition Number **: RENOV001711 Showing 1 location Job Details Description Exciting opportunity to join a strong and growing national company! The #1 Residential Swimming Pool Builder in the USA is looking for a construction professional to join our team as our Renovation Lead Manager in our Renovation Division !

• Make initial contact on all sales leads received via phone, internet, referrals, etc., Goal is to convert to first time appointments. Provide Sales Staff with necessary contact and confirmation information for prospective customer.
• Follow up on all unassigned leads, cancelled or re-scheduled appointments and customer requests that are typically received into the system daily
• Respond to customer questions and promote / set up the appointment for the Sales Consultant
• Review all current activity with management such as outstanding appointments, customer feedback and follow through with appropriate action
• Maintain database integrity while entering all contact information into CRM database and reviewing for duplication of leads, scheduling conflicts and appointment opportunities for the sales team. Input sales dates to assist management in data dependability.
• Participate in and help coordinate special events such as Call-a-Ramas, Open House events and other marketing campaigns as deemed important by management
• Assist in the appointment-setting function across divisional lines when necessary
• Other projects and duties as required/assigned.
• Follows Anthony & Sylvan Pools policies and procedures. Qualifications:
• High school diploma/GED or equivalent required.
• Two plus years of relevant work experience required, Customer Service or Telemarketing preferred.
• Excellent customer service, communication and telephone skills.
• Strong attention to detail.
• Good organization skills.
• Sales experience and knowledge of selling and closing techniques, database / contact management proficiency Anthony & Sylvan Pools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications