Office Manager

Olson Funeral & Cremation is in our Fergus Falls community and we are looking for an Office Manager to join our team.  


The Office Manager reports directly to our location manager and is responsible for the day-to-day front office and administrative support of the funeral home operations and facilities.


What you’ll do:

• Manage the reception area and respond to families, funeral home staff, and public inquiries by phone, email, and in-person.
• Oversee billing processes that include accounts receivable, accounts payable and month end reporting.
• Greet families and guests, handling inquiries and directing them according to their specific needs.
• Maintain daily incoming and outgoing mail, postal deliveries, and package pickup.
• Support the funeral home staff administration tasks pertaining to arrangements, obituaries, death certificates, etc.
• Assist in the creation of memorial bookmarks, folders, videos, social media posts, and the funeral home website as needed.
• Oversee billing processes that include accounts receivable and accounts payable.
• Maintain distribution lists and process mailings for customer satisfaction surveys, aftercare, and preneed initiatives.
• Support administration tasks and facility set-up for memorial, community, and special events.
• Maintain and purchase office supply and product inventories.
• Supervise the maintenance of office areas, public rooms, equipment, and provide occasional assistance with vehicles.
• Lead funeral home staff in housekeeping duties to ensure the funeral home displays a clean, organized, and professional environment.
• Perform other duties as assigned.

Experience you need to bring:
 

• High School Diploma or equivalent
• 1+ years of related office management experience
• Strong customer service skills

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