Office Assistant

Job Description Job Description

Job Summary

Performs varied secretarial and administrative duties for a commercial door service company as directed by Office Manager, Operations Manager, and Owners.

Job Qualifications Education:

High School Diploma Experience: 1-2 years of related experience

Skills

Excellent written and verbal communication, Service orientation, Administration, Clerical

General Responsibilities

Customer Service/Communications

• Answer phones and handle accordingly
• Call to schedule installs with customers
• Monitor and manage shared inboxes
• Respond to documentation requests (i.e. W-9s, COIs, etc.)
• Handle customer issues and escalate as necessary
• Follow-up with customers after completion

Service Intake and Documentation

• Accept new calls
• Create service tickets and print/compile other necessary documents
• Input customers and new estimates into QuickBooks
• Ensure call is properly input into process
• Dispatch new calls to Service Techs
• Prepare/organize documents for following day

Other Responsibilities

• Collections
• Filing
• Light office cleaning and organization
• Minor personal assistant duties
• Other duties as assigned
• The company reserves the right to add or change duties at any time

Company Description We are a growing commercial door, storefront, and glass installer in the Knoxville area specializing in new installs, service, and replacement of hollow metal doors, automatic doors, storefront, entrance systems, and replacement glass. We are a Certified Woman Owned Small Business. Company Description We are a growing commercial door, storefront, and glass installer in the Knoxville area specializing in new installs, service, and replacement of hollow metal doors, automatic doors, storefront, entrance systems, and replacement glass. We are a Certified Woman Owned Small Business.