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Your Future Evolves Here
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.
Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.
Join Evolent for the mission. Stay for the culture.
What You’ll Be Doing:
Job Summary:
Under the direction of the Patient Services Manager, the Patient Services Coordinator is responsible for providing inbound customer service and making outbound calls to collect patient liability on surgery case balances. This position adds the greatest value to the organization when they are developing, monitoring, and evaluating each specific case to improve the collection rate. This individual, at all times, projects a professional appearance and customer friendly demeanor while maintaining the confidentiality of the patient.
Our customer service team offers candidates the opportunity to make a meaningful impact by providing exceptional support to our patients. We foster a sense of job satisfaction through problem-solving and addressing concerns with our patients. Our team values collaboration, continuous learning and ensuring each representative works as part of a team to accomplish their individual and team goals.
Candidates can expect to work with their manager, other representatives within the department and other departments, as needed, to research their cases.
Responsibilities:
Responsible for working an assigned caseload to completion.
Assists patients with billing/collection concerns, working to unravel any issues or inconsistencies in order to resolve the situation and collect payment.
Arranges/Negotiates payment options for the patients.
Works to overcome patient objections and offer suggestions to achieve payment results.
Fields incoming calls from patients regarding their bill, explaining the process, the details of the bill and answering questions.
Prints and mails invoices.
Responsible for proper notation and updating the status of accounts.
Performs follow-ups through proper utilization of computer-generated reports.
Documents contacts with outside individuals on billing issues
Informs management of problem accounts promptly
Works with management to obtain corporate financial goals and objectives.
Scheduled hours, staggered shifts if required in accordance with the needs of the business
May perform other tasks and duties not specifically listed is required by the business
Education/Experience:
Strong analytical skills, excellent verbal, written, interpersonal communication skills, and strong negotiation skills.
Excellent computer literacy.
Fluent with all Microsoft Office applications.
Ability to work quickly and accurately on an independent basis; giving great attention to detail and displaying the initiative to quickly identify and resolve variances and discrepancies.
Strong problem solver and skilled in conflict resolution.
Strong listening and questioning skills.
Works well in a team environment.
Healthcare administration experience preferred.
Technical Requirements:
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact recruiting@evolent.com for further assistance.
The expected base salary/wage range for this position is $21/hr. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.
Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!
For more insights about Evolent Health, click on Life At Evolent (https://www.evolent.com/) to learn more!
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.
Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.
Join Evolent for the mission. Stay for the culture.
What You’ll Be Doing:
Job Summary:
Under the direction of the Patient Services Manager, the Patient Services Coordinator is responsible for providing inbound customer service and making outbound calls to collect patient liability on surgery case balances. This position adds the greatest value to the organization when they are developing, monitoring, and evaluating each specific case to improve the collection rate. This individual, at all times, projects a professional appearance and customer friendly demeanor while maintaining the confidentiality of the patient.
Our customer service team offers candidates the opportunity to make a meaningful impact by providing exceptional support to our patients. We foster a sense of job satisfaction through problem-solving and addressing concerns with our patients. Our team values collaboration, continuous learning and ensuring each representative works as part of a team to accomplish their individual and team goals.
Candidates can expect to work with their manager, other representatives within the department and other departments, as needed, to research their cases.
Responsibilities:
Responsible for working an assigned caseload to completion.
Assists patients with billing/collection concerns, working to unravel any issues or inconsistencies in order to resolve the situation and collect payment.
Arranges/Negotiates payment options for the patients.
Works to overcome patient objections and offer suggestions to achieve payment results.
Fields incoming calls from patients regarding their bill, explaining the process, the details of the bill and answering questions.
Prints and mails invoices.
Responsible for proper notation and updating the status of accounts.
Performs follow-ups through proper utilization of computer-generated reports.
Documents contacts with outside individuals on billing issues
Informs management of problem accounts promptly
Works with management to obtain corporate financial goals and objectives.
Scheduled hours, staggered shifts if required in accordance with the needs of the business
May perform other tasks and duties not specifically listed is required by the business
Education/Experience:
Strong analytical skills, excellent verbal, written, interpersonal communication skills, and strong negotiation skills.
Excellent computer literacy.
Fluent with all Microsoft Office applications.
Ability to work quickly and accurately on an independent basis; giving great attention to detail and displaying the initiative to quickly identify and resolve variances and discrepancies.
Strong problem solver and skilled in conflict resolution.
Strong listening and questioning skills.
Works well in a team environment.
Healthcare administration experience preferred.
Technical Requirements:
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact recruiting@evolent.com for further assistance.
The expected base salary/wage range for this position is $21/hr. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.
Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!
For more insights about Evolent Health, click on Life At Evolent (https://www.evolent.com/) to learn more!