.. About the role As an Executive Account Sales Manager and Large Opportunity Specialist at Pearson, you'll be a crucial .. relationship builder, we want to meet you! This role involves managing a Sales territory through prospecting, product demonstrations, proposals, and .. read more
[Customer Service Rep / Fully Remote] - Anywhere in U.S. / Up to $50,440 annually / 401(k) + Employer Matching / Complimentary Complete Care membership / Subsidized Medical, Dental, and Vision / Generous 4+ weeks of paid time off- As a Customer Support Representative, you'll: Provide exceptional member service through prompt, accurate, and knowledgeable responses to member inquiries and complaints; Maintain ownership of member issues from receipt of the initial request to resolution; Follow up with members to ensure their issues have been resolved to their satisfaction; Maintain a comprehensive understanding of the company's products and services; Utilize member feedback to identify opportunities for improvement and report trends; Assist in developing initiatives to enhance member experience and satisfaction; Manage inbound and outbound member inquiries via phone, SMS, and our online messaging platform; Escalate unresolved member questions to the appropriate department to ensure a quick turnaround for all member inquiries; Ability to think on your feet and de-escalate member situations; Assist members with renewal questions and encourage continued care; Collect feedback from members and process cancellations; Support member scheduling and member portal navigation needs...Hiring Fast >>
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