Network Tech Support Analyst

  • Paulsboro
  • Etek It Services, Inc.
Job Description Job Description Required Skills Minimum of 3-5 years of Telecom Networking related experience with specialties in supporting one or more areas: • Medium to large enterprise networking infrastructure/services. • Core Networking Technologies - Routing, Switching, TCP/IP, Wireless LAN • Transport technologies - MPLS, Frame Relay, VSAT, Leased lines, campus cabling • Network Security - Remote Access Technologies, IPSec • Voice Service technologies: PBX, VMX, Call Center-IVR, Cisco IP Telephony, Microsoft LYNC • Data Centre Services - Application Accelerator, Load Balancer • Routing Protocols - BGP, ISIS, EIGRP Vendor familiarization - Cisco, Juniper, F5 General Additional Skills • Fluent English communication skills, both verbal and written • Presentation and interpersonal skills • Mature and able to work in a global virtual team environment • Proactive and able to work independently with minimal supervision • Multitasking Skills - (ability to manage assigned tasks while being flexible work other priority issues as they arise) • Process oriented • Good analytical skills • Good team player • Project management skills Computing Environment: Cisco/Juniper/HP routers and switches, W7, W2K, UNIX, LINUX subsets and proprietary solutions for specific systems and applications Job Description Summary:
  • Develop and perform implementation activities for projects
  • Perform Quality Assurance activities including identifying and submitting network design issues to Engineering
  • Participate in Follow-the-Sun (FTS) on-call rotation
  • Primary contact for vendor TAC in support of operational problems
  • Develop and maintain Technical Support process and deliverables
  • Develop and maintain process for hand-over of technology and service to Operations
  • Develop and maintain Network Service Support Models Develop and maintain Operations Practices Develop and maintain workflow automation

Other Responsibilities:
  • Assist with development and maintenance of Network Service General Practices, Network technology, and service ISRMPs
  • Network technology recommendations
  • Network device OS recommendations
  • Technology training program
  • Network service strategy
  • Device configuration standards

Technical Skill Requirements: Minimum of 3-5 years of Telecom Networking related experience with specialties in supporting one or more areas: • Medium to large enterprise networking infrastructure/services. • Core Networking Technologies - Routing, Switching, TCP/IP, Wireless LAN • Transport technologies - MPLS, Frame Relay, VSAT, Leased lines, campus cabling • Network Security - Remote Access Technologies, IPSec • Voice Service technologies: PBX, VMX, Call Center-IVR, Cisco IP Telephony, Microsoft LYNC • Data Centre Services - Application Accelerator, Load Balancer • Routing Protocols - BGP, ISIS, EIGRP Vendor familiarization - Cisco, Juniper, F5 General
Skills:
  • Fluent English communication skills, both verbal and written
  • Presentation and interpersonal skills
  • Mature and able to work in a global virtual team environment
  • Proactive and able to work independently with minimal supervision
  • Multitasking Skills - (ability to manage assigned tasks while being flexible work other priority issues as they arise)
  • Process oriented
  • Good analytical skills
  • Good team player
  • Project management skills
  • Computing Environment: Cisco/Juniper/HP routers and switches, W7, W2K, UNIX, LINUX subsets and proprietary solutions for specific systems and applications



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