Network Support Specialist

JOB TITLE: Network Support Specialist
COMPANY: Scherer Bros. Lumber Co.
LOCATION: Brooklyn Park, MN Corporate Office
Do you have a passion for technology and a strong desire to make a significant contribution to a dynamic IT team? We are currently looking for a Network Support Specialist to join our team here at Scherer Bros. Lumber Co. In this role, you'll be vital in supporting and securing our network infrastructure. If you're a proactive problem solver with hands-on technical expertise, we'd love to hear from you!
POSITION SUMMARY: Responsible for assisting the senior network administrator in proactively managing the Scherer Bros Lumber Co. voice and data network to provide a responsive, stable, and secure computing environment.
ESSENTIAL FUNCTIONS:

• Participate in and/or direct the design, installation, configuration, maintenance, and troubleshooting of network servers and other related hardware/software
• Conduct implementation activities for hardware and software with an understanding of well-planned testing methods
• Provide network troubleshooting of switches/routers/firewalls/premise wiring
• Provide backup support for VOIP phone system
• Administer network permissions and security on all appropriate platforms and adhere to requirements for confidentiality
• Assist with the development of I/T standards, written procedures, and training materials

ADDITIONAL RESPONSIBILITIES:

• Demonstrate a positive company image in attitude, dialogue, and appearance
• This position will occasionally require work hours beyond the normal workday based on the demands of the business. It has a moderate to high demand for tight deadlines

• Gain a general understanding of application software and hardware outside the immediate scope of responsibilities to understand the overall impacts of enhancements and changes and provide backup support if needed
• General knowledge of business processes in retail and manufacturing
• Promote and practice all safety policies and procedures

EDUCATION & EXPERIENCE:

• Bachelors, Associate's, or technical degree from an accredited technical college with 2 or more years of directly related experience and level of responsibility

KNOWLEDGE, SKILLS & ABILITIES:
Working knowledge of these preferred:

• Windows 10/11 desktop
• Windows Server administration
• SQL Server 2019 administration
• Help Desk Software
• VMWare Server administration
• Microsoft Exchange and Outlook administration
• Switch/router hardware and software configuration
• Demonstrated ability in verbal and written communication skills
• Demonstrated organization skills
• Demonstrated ability to work collaboratively with a variety of people and teams
• Demonstrated ability to work under pressure when resolving end user issues
• Demonstrated ability to read, analyze, and interpret technical procedures

Experience in these areas is a plus:

• Citrix Server administration
• Storage Area Network (SAN) administration (Pure)
• Palo Alto Firewall
• Email filtering software (Mimecast)
• Microsoft Office platform
• Epicor BisTrack ERP and Administration
• Microsoft SharePoint Administration

PHYSICAL DEMANDS:

• Light lifting required (20 - 30 lbs)
• Some heavy lifting on occasion (greater than 30 lbs)
• Extensive computer use required
• Frequent sitting for long periods of time

ENVIRONMENT & PHYSICAL WORKING CONDITIONS:

• Majority of work to take place in office (95%)
• Exposure to production and yard environment (5%)

• Exposure to loud noises
• Exposure to dust and other pollutants
• Exposure to mechanical equipment in operation
• Exposure to temperatures ranging from extreme heat to extreme cold
• Travel to and from locations required

LICENSE(S) AND/OR CERTIFICATE(S):
Required:

• Valid MN Drivers License