Medical Staff Services Assistant

Typical pay range: $20.57 - $26.74 per hour, based on experience. This position is eligible for a comprehensive benefits plan that includes medical, dental, vision, a 403(b) retirement plan, and a generous Earned Time Off (ETO) program. ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Medical Staff Services Assistant REPORTS TO POSITION: Director Medical Staff Services DEPARTMENT: Medical Staff Services DATE LAST REVIEWED: June 16, 2020 OUR VISION: Creating America's healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENT SUMMARY: St. Charles Health System's Medical Staff Services Department is the gatekeeper of patient safety within the healthcare industry. The professionals working in Medical Staff Services serve as the experts in matters of credentialing/ privileging and medical staff governance within the healthcare community. This foundation is the basis upon which safe and quality care can be assured for patients. POSITION OVERVIEW: The Medical Staff Services Assistant supports departmental activities to ensure quality in conducting, maintaining, and communicating physician credentialing, privileging, and source verifications. This position serves as a resource to, and collaborates with, others to advance the quality of practitioners and patient safety of the facility. This position does not directly manage any other caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Provides administrative support to the department under the direction of the Medical Staff Services Director. Plans and develops supporting documentation (agendas, minutes, etc.) for medical staff committees as assigned at Director's discretion per established work instructions. Maintains knowledge of the operation and function of hospital departments; serves as general informational resource of Medical Staff, general public, and hospital departments. Answers incoming telephone calls, assists callers, takes messages or refers callers to appropriate person/department. Performs various administrative duties including but not limited to: filing and organizing, scheduling, transcribing meeting minutes, data entry, maintaining web sites, and assisting with components of the credentialing process. Communicates relative information to providers, establishes necessary files, and performs appropriate data entry per established workflows, along with executing and maintaining detailed, repetitive processes. Serves customers with a helpful "can do" attitude; conducts all activities with the highest standards of professionalism and confidentiality; and, complies with all applicable laws, regulations, policies and procedures, supporting the health system's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all company investigations and proceedings. Supports the vision, mission and values of the organization in all respects. Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION Required: High school diploma or GED Preferred: Some college LICENSURE/CERTIFICATION/REGISTRATION Required: N/A Preferred: Certified Professional Medical S(CPMSM) and/or Certified Provider Credentialing Specialist (CPCS) EXPERIENCE Required: N/A Preferred: Minimum of 2 years experience in healthcare setting and/or medical staff services credentialing PERSONAL PROTECTIVE EQUIPMENT Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. N/A to this position. ADDITIONAL POSITION INFORMATION: Required: Must be organized and able to complete tasks within establised timelines. Must have a basic working knowledge of medical terminology. Must demonstrate excellent capability in PC-based office applications (Microsoft suite: Word, Access, Excel, PowerPoint), electronic mail, etc. and demonstrate proficiency in document preparation. Must be able to communicate positively (both written and oral), effectively, and accurately using correct English grammar and punctuation. Must demonstrate competence in organizational, analytical, and planning skills. Must demonstrate technical skills and accuracy while performing detailed work. Must be able to work effectively and efficiently with minimal supervision. Preferred: N/A PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? No Job Family: ASSISTANT Scheduled Days of the Week: Monday-Friday Shift Start & End Time: 7:30 am - 4:00 pm