Medical Assistant-Registered

JOB SUMMARY
The Medical Assistant Registered (MA-R) primary function is to support the healthcare team to provide patient care. The scope of the MA-R is based on training, competency, and endorsement by a designated healthcare practitioner, per Washington state regulations. This position is responsible for acting on tasks delegated per endorsement. This positions primary role is to support the team with clerical, administrative, and team support duties facilitating an organized and smooth flow for the day. The secondary role is to assist with patient care as time allows.
JOB SPECIFIC COMPETENCIES
1. Clerical, Administrative and Team Support Duties
a. Greet patients and visitors
b. Answering, screening, and routing incoming calls.
c. Referring clinical inquiries to the RNs or providers.
d. Make appointments in conformance with protocols, procedures and schedules.
e. Monitor the medical staff buckets responds appropriately to the documents in the bucket
f. Calls patients to facilitate care and relay results or messages.
g. Prepares and maintains examination and treatment areas. Sorting, storing, and restocking exam/procedure rooms with supplies.
h. Assists with chart prep as appropriate
i. Ensures the smooth operation of the unit by adhering to policies and procedures and reporting on changes that have to be made.
j. Maintains a safe and hygienic environment by adhering to infection-control regulations.
2. Patient Care
a. Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge.
b. Maintains medical and immunization records. Obtaining vital signs and medication information, obtaining, and recording patient history.
c. Prepares patients for and assisting with routine and specialty examinations, procedures, treatments, and minor office surgeries utilizing no more than local anesthetic.
d. Assists with providing organized patient flow.
e. Works closely with provider and nursing staff to help facilitate rapid response to patient needs.
f. Completes screening and following up on test results as directed by a healthcare practitioner.
g. Prepares patient referrals.
h. Assists provider/nursing staff with patient tracking systems. Enters patients into appropriate recall plans.
i. May assist with administration of medications including eye drops, topical ointments, and vaccines including combination or multidose vaccines if skills have been validated.
GENERAL DUTIES AND RESPONSIBILITIES
1. Performs other duties and tasks as assigned by supervisor.
2. Expected to meet attendance standards and work the hours necessary to perform the essential functions of the job.
3. Conforms to safety policies, general housekeeping practices.
4. Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.
5. Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
6. Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
7. Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.
8. Conforms to CVCH policies, Joint Commission standards and HIPAA regulations.
JOB SPECIFICATIONS
EDUCATION
High School Diploma or equivalent.
CERTIFICATIONS/LICENSURE
Basic Life Support (BLS) or CPR required or must be able to obtain within first 90 days of employment. Must be eligible for Medical Assistant-Registered Licensure.
EXPERIENCE
One year in clinic setting or other health care facility providing direct patient care preferred.
LANGUAGE SKILLS
Bilingual in English/Spanish preferred.
ESSENTIAL TECHNICAL/MOTOR SKILLS
o Strong organizational skills, inputting data/typing, speaking clearly, answering telephones, precise eye/hand/foot coordination, fingering/precise manipulation. Knowledge of computer applications and equipment related to work. Must have basic computer and keyboarding skills and have the ability to enter data within company's computer system; must demonstrate manual dexterity. Must have the ability to spell correctly.
INTERPERSONAL SKILLS
o Caring attitude, highly flexible, team player. Strong interpersonal and communication skills and the ability to work effectively with management, nursing staff, providers, and other staff members to achieve program outcomes. Demonstrated skill in developing and maintaining productive work teams. Ability to work in a fast-paced environment under stressful situations. Must be well organized. Skills intact and diplomacy in interpersonal interactions.
ESSENTIAL PHYSICAL REQUIREMENTS
o Work is normally performed in a typical interior/office work environment. Essential physical requirements of this job include: repetitive motions of wrists, hands, and/or fingers. Moderate to frequent: standing, walking, lifting/moving items up to 20 pounds, using proper lifting techniques and using assistance as needed, reaching, kneeling, bending, stooping, pushing, and pulling. Seldom to moderate sitting. Ability to read forms, computer screens, correspondence and other documents. Must have flexible schedule, able to work evenings and Saturdays as needed.
ESSENTIAL MENTAL ABILITIES
o Ability to exercise independent judgment within their scope of practice; knowledge of clinical policies and procedures, standards and regulations, ability to follow Joint Commission standards, state and federal regulations; ability to read, comprehend, and analyze documents, regulations and policies; ability to prepare and submit complete documents necessary to the job concisely, accurately and timely. Must be able to pay attention to detail, manipulate/ interpret numbers, perform calculations, advanced assessing/evaluating, problem-solving/reasoning. Must have knowledge of medical terminology. Ability to learn and retain information regarding patient care procedures.
ESSENTIAL SENSORY REQUIREMENTS
o Essential sensory requirements include the ability to: read computer keyboard, monitor, and documents; prepare and analyze documents; read extensively; receive and convey detailed information orally, by telephone and in person; convey accurate and detailed instructions by speaking to others in person and by telephone.
EXPOSURE TO HAZARDS
o Worker is subject to inside environmental conditions on a frequent basis with moderate/extreme noise. Possible exposure to toxic materials, communicable diseases, body fluids/blood, and exposure to or use of sharps.
BLOOD/FLUID EXPOSURE RISK
• Category I
Tasks routinely involve a potential for mucous membrane or skin contact exposure to blood, fluids or tissue. Use of personal protective equipment (PPE), when appropriate, is required
AGE SPECIFIC COMPETENCY
• Possesses knowledge and skills required to effectively care for and assist patients in the following age groups:
1. Neonatal (Birth - 30 days)
2. Infant (30 days to less than 1 year)
3. Pediatric (1 year - 12 years)
4. Adolescent (12 years to 18 years)
5. Adult (18 years - 65 years)
TELECOMMUTING
• Position NOT eligible for Telecommuting
BENEFITS
*Coverage below based on a 1.0 FTE; Medical, Dental, Paid Leave, Holidays are prorated based on FTE
Benefit:
Coverage:
Effective:
Medical
Premera (Self Insured)
Preferred Provider
Employee covered - $50.00 per month
Dependents covered - please refer to the benefits Guide 2024 for rates
First of the month following the first date of employment.
Dental
Washington Dental
Employee covered - 100%
Dependents covered - 50%
First of the month following the first date of employment.
Paid Leave
120 hours - Year 1
136 hours - Year 2
Each year after that employee will accrue 8 hours of PTO each year, on their anniversary date, until they reach a maximum of 208 hours at 10+ years.
Paid Leave may be used immediately for sick leave and after 3 months employment for vacation. Maximum accrual cap of 320 hours; hours in excess of 320 hours will automatically transfer into the employees EIB.
Extended Illness Bank (EIB)
Allows for maximum accrual of 200 hours
PTO hours in excess of 320 will transfer into EIB. Employees are eligible to use EIB hours after at least 3 consecutive scheduled working days of PTO (max 24 hours) which have been used for a personal illness and/or a qualifying event under FMLA or the WA Family Care Act.
Holidays
88 hours related to:
• New Year's Day
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Eve
• Christmas Day
• 3 Diversity Days
Holidays are calculated as 8-hour days if full time, 1.0 FTE, and paid based on the calendar year (January 1 through December 31). Holiday hours will be added to the employee's timecard automatically. If an employee is part-time, as documented in our HR/Payroll system, Holiday hours will be pro-rated. If an employee starts after the calendar year has begun, holiday hours will be prorated based on remaining holidays in the calendar year and diversity days will be prorated as outlined below:
• Jan 1- April 30: 3 diversity days (24 hours if 1.0 FTE)
• May 1 - August 31: 2 diversity days (16 hours if 1.0 FTE)
• Sept 1 - Dec 31: 1 diversity day (8 hours if 1.0 FTE)
Please refer to the Paid Leave policy for additional details.
403(b) Retirement Plan
Lincoln Financial
150% CVCH match up to 3% of the employee's contribution
Immediately. Vesting schedule:
20% at 2 years, 50% at 3 years, 60% at 4 years, and 100% at 5 years.
Employee Assistance Program
Mutual of Omaha
Free short-term counseling for employee and family
Immediately. Call
Long-term Disability
Mutual of Omaha
Employee Only (variable)
First of the month following the first date of employment.
Benefit:
Coverage:
Effective:
Basic Term Life
Mutual of Omaha
Employee Only (1x annual salary, up to $200,000)
First of the month following the first date of employment.
Group Accidental Death and Dismemberment (AD&D )
Mutual of Omaha
Employee Only (1x annual salary, up to $200,000)
First of the month following the first date of employment.
Supplemental Term Life
Mutual of Omaha
Employee / Spouse / Dependent(s)
First of the month following the first date of employment.
Voluntary AD&D
Mutual of Omaha
Employee / Family
First of the month following the first date of employment.
Health Reimbursement Arrangement
RedQuote
Reimbursement for out of pocket expenses for services received at CVCH (medical, dental, and prescription) by employees and their dependents enrolled in our medical plan. Up to $750 per family per year.
First of the month following the first date of employment.
Flex Plan: Medical
RedQuote
Flex Plan: Maximum $3,200 per year
Direct Deposit available
First of the month following the first date of employment.
Flex Plan: Dependent Care
RedQuote
Flex Plan: Maximum $5,000 per year
Direct Deposit available
First of the month following the first date of employment.
AFLAC
Supplemental insurance - cafeteria plan
First of the month following the first date of employment.
Wellness Stipend
CVCH will reimburse staff up to $30 per month for a local gym membership
OR
CVCH will reimburse up to $150 per year for a subscription type workout program service (i.e.: Beachbody on Demand, Les Mills, etc.)
Immediately. Once employee has submitted invoice to HR/Payroll department.
Cell Phone Discounts
Discounted monthly access fees
Discounted select accessories and special equipment
Available for personal cell phones, currently in place with AT&T & Verizon
Benefit:
Coverage:
Effective:
Tuition Reimbursement
For approved courses, the cost of tuition, books, and lab fees may be reimbursed at 75% of the actual costs up to a maximum of:
• $2,000 for an Associate's degree, vocational, technical, or certification program
• $2,500 for a Bachelor's degree
• $3,000 for a Master's degree
Upon approval; regular employees who work at least 20 hours per week, have successfully passed their evaluation period and are in good standing may apply.
Employees must agree to work for a period of one (1) year from the date of receipt of tuition reimbursement and obtain satisfactory completion of approved courses or Challenge Exams.
COMPENSATION
$17.70/hourly