Locate Supervisor-Lake County

For decades, National Underground Group has been providing diverse, high-quality solutions for underground infrastructure services and technologies to engineering firms, government entities, and construction companies by providing best in class services and technologies for the assessment, maintenance, and protection of underground infrastructure.

The organizations’ member companies — Pro-Pipe, Tri-State Utilities, Accumark, PipeVision, and Benchmark — have been providing solutions to engineering firms, government entities, utility owners and contractors across the nation for over 30 years.

They continually strive to bring value to their clients through high-quality data deliverables and services in pipe cleaning and assessment, cross bore inspection, trenchless rehabilitation, and subsurface utility locating and mapping.

Established in 2012, Benchmark provides damage prevention solutions to utility companies and municipalities. Benchmark also provides private utility-locating services to homeowners and contractors, with 24/7 service to its clients.

Benchmark is responsible for eliminating or reducing damages to underground utilities during any kind of excavation. Through the 811-call center, Benchmark locates underground facilities through established on-call contracts, and is responsible for marking gas, water, sewer, electric and fiber lines.

The company works diligently to build lasting relationships within the industry. Benchmark’s contracts typically span several years, so providing the highest-quality work and outstanding customer service is the top priority, after ensuring that all safety measures are taken before, during and after each project. On its largest contract, the firm boasts a 99.99% accuracy ratio.

Key Roles & Responsibilities:

This position will be responsible for the daily operations by creating and fostering relationships with clients, excavators, and our technicians.  Manage and motivate personnel to ensure that workloads are completed daily. Responsibilities of the position include the following and other duties may be assigned: 

• Communicates expectations to field locate technicians to ensure timely completion of daily workloads.

• Covers the district for Dominion and PIR

• Provide supervision and allowance of time.

• Ensure company standards and procedures are maintained and followed.

• Work to reduce/control damages, and worker's comp / auto accidents.

• Performs investigations as needed; damages, auto, etc. 

• Ensure day-to-day compliance with state regulations and contractual obligations.

• Resolve routine employee and customer issues and concerns.

• Represent the company at various damage prevention forums.

• Develop technicians and maintain morale.

• Provide and supervise day to day load management activities

• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Responsibilities include planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

 Requirements/ Qualifications

• High school diploma or GED required. 

• BS/BA degree preferred.