.. our care. Call Center Representatives perform a wide range of essential duties, including: referral processing, patient registration, verification of benefits, insurance authorization, outreach to potential patients, appointment scheduling, and other ad hoc tasks as assigned. Taken together, these responsibilities .. read more
Do you have a technical aptitude and enjoy learning new things? Are you a skillful multitasker, and able to prioritize and problem solve with confidence? Are you resourceful, eager to learn, and able to adapt to our ever-evolving work environment? If so, you might be a great fit for our Manager, Day of Job role. At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. We are creating connections people can count on – entertainment, information, and each other. Our Field Ops teams operate on the ground and on the move, in both small towns and big cities, to deliver high-quality communications and entertainment products to our customers. We play an essential, visible role in keeping these communities connected by installing, maintaining and troubleshooting to optimize the performance and reliability of our network. BE PART OF THE CONNECTION As a Day of Job Manager, you will be responsible for the daily management of the Day of Job Call Center. You will supervise direct reports, including all DOJ technical activations, repair and dispatch activities that contribute to customer installations. The Day of Job manager is the subject matter of all service activation related activities and works collaboratively with product teams and IT for requirements of new product development or enhancements. WHAT OUR DOJ MANAGERS ENJOY MOST Overseeing and developing a team Building internal relationships Ensuring the efficiency of our installation processes You will spend your days in the office, in a face-paced call center environment. You will also be part of an inclusive team, with engaging leadership, and opportunity for growth. WHAT YOU’LL BRING TO SPECTRUM Required Qualifications Experience: Customer service experience in a call center environment (2+ years), supervisory experience (2+ years), telephone experience (5+ years) Education: Bachelor’s degree in Business or related field or equivalent education and experience Technical skills: Computer and software applications, technical installations Skills: Communication, multi-tasking, technical, leadership Abilities: Problem-solving, critical thinking, willingness to learn, tech savvy Schedule: Ability to work a variety of schedules including nights, weekends, and holidays Preferred Qualifications College Coursework or equivalent experience in technical background SPECTRUM CONNECTS YOU TO MORE Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company Competitive Pay: Generous starting pay Total Rewards: See all the ways we invest in you—at work and in life Apply now, connect a friend to this opportunity or sign up for job alerts! TDP505 2024-40549 2024 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.