.. , you will assist and support other team members in commissioning and after Sales service. You will successfully work unsupervised and be capable of making .. Technical and working knowledge of internal and industry design and Construction codes and standards Proven planning, organizational, problem solving, .. read more
Job Summary
The IT Technical Support Specialist Intern's primary job function is to provide user support, problem analysis and resolution, general technical assistance and maintenance of computers for end users. Provides regular system maintenance and upgrades. Position requires regular direction and performance monitoring.
Job Specific Competencies
1. Responds to in-house users with computer problems as below:
a. Responds to in-house users with computer problems; logging the call, diagnosing the problem, resolving the problem, documenting the problem resolution and providing technical assistance and maintenance support to end users.
2. Provides workstation support for end-users in Windows OS, Microsoft Office and other desktop programs.
3. Will service, repair, configure, upgrade and troubleshoot PC's, terminals and peripherals, as directed by management.
4. Performs operating and maintenance procedures, as directed by management, including but not limited to system data backups and storage, operating system updates, routine preventive maintenance updates and changes of software and hardware.
5. Assists in maintaining an inventory of equipment including repair records.
6. Performs on-call level one technical support as directed by management.
7. Exemplifies excellent customer relations with employees; shows courtesy, friendliness, helpfulness, and respect.
8. Provides for on-going training, education, and support for system users.
General Duties and Responsibilities
1. Performs other duties and tasks as assigned by supervisor.
2. Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
3. Conforms to safety policies, general housekeeping practices.
4. Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.
5. Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
6. Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
7. Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.
8. Conforms to CVCH policies and Joint Commission and HIPAA regulations.
Job Specifications
1. Education: High School Diploma or equivalent
2. Certification/Licensure: N/A
3. Experience: Technical help desk experience preferred.
4. Language Skills: English required.
5. Essential Technical/Motor Skills: Ability to communicate technical information clearly both orally and in writing with people at varying technical levels. Knowledge of computer applications and equipment related to work. Self-directing with strong organizational skills, working effectively in a multi-task environment, prioritizing tasks properly, and completing tasks/projects in a timely manner. Demonstrated proficiency in written and verbal communication skills. Work requires the ability to read technical manuals and information, installation instructions, troubleshooting documents and professional publications.
6. Interpersonal Skills: Excellent customer service skills. Ability to build and work in a collaborative team work environment. Strong interpersonal/ communication skills with the ability to develop and maintain effective working relations with peers, patients, other agencies, contracted providers, and the public. Ability to work well independently, learn quickly and adjust work assignments in response to system changes. Ability to work in a fast-paced environment and remain flexible under stressful situations.
7. Essential Physical Requirements: Requires exerting up to 25 pounds of force occasionally in order to move objects, utilizing safe practices. Frequent stooping, reaching, grasping, and repetitive motions. Requires frequent: standing sitting, walking, and fine hand dexterity. Requires occasional: lifting, carrying, reaching, handling, bending, twisting, crouching, stooping, reaching, grasping, moving, crawling, kneeling, and crouching for maintenance of PC's and other devices. Must have continuous ability to read forms, computer screens, correspondence and other documents.
8. Essential Mental Abilities: Ability to analyze problems and develop solutions, ability to read and interpret technical materials, and the ability to be organized and attentive to detail.
9. Essential Sensory Requirements: Must have continuous ability to see, hear, feel, and verbally communicate. Ability to read computer keyboard, monitor, and documents; prepare and analyze documents; read extensively; receive and convey detailed information orally, by telephone and in person; convey accurate and detailed instructions by speaking to others in person and by telephone.
10. Exposure to Hazards: May be exposed to electrical shock. Worker is subject to inside environmental conditions on a frequent basis with moderate noise. May be exposed to outside working conditions when traveling to other work sites.
Blood/Fluid Exposure Risk
Category III
1. Tasks involve no greater exposure to blood, body fluids, or tissues than would be encountered by a visitor. Category I tasks are not a condition of employment.
Age Specific Competency
Position does not involve patient care. Position will demonstrate general knowledge and skill to effectively communicate and provide safety measures to all life cycles.
Other
1. Required to be on call to solve technological and operational problems outside normal operational hours and days. Required to travel to each site location on a scheduled basis to perform position duties.
Telecommuting
• Position NOT eligible for Telecommuting
Benefits
*Coverage below based on a 1.0 FTE; Medical, Dental, Paid Leave, Holidays are prorated based on FTE
Benefit:
Coverage:
Effective:
Medical
Premera (Self Insured)
Preferred Provider
Employee covered - $50.00 per month
Dependents covered - please refer to the benefits Guide 2024 for rates
First of the month following the first date of employment.
Dental
Washington Dental
Employee covered - 100%
Dependents covered - 50%
First of the month following the first date of employment.
Paid Leave
120 hours - Year 1
136 hours - Year 2
Each year after that employee will accrue 8 hours of PTO each year, on their anniversary date, until they reach a maximum of 208 hours at 10+ years.
Paid Leave may be used immediately for sick leave and after 3 months employment for vacation. Maximum accrual cap of 320 hours; hours in excess of 320 hours will automatically transfer into the employees EIB.
Extended Illness Bank (EIB)
Allows for maximum accrual of 200 hours
PTO hours in excess of 320 will transfer into EIB. Employees are eligible to use EIB hours after at least 3 consecutive scheduled working days of PTO (max 24 hours) which have been used for a personal illness and/or a qualifying event under FMLA or the WA Family Care Act.
Holidays
88 hours related to:
• New Year's Day
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Eve
• Christmas Day
• 3 Diversity Days
Holidays are calculated as 8-hour days if full time, 1.0 FTE, and paid based on the calendar year (January 1 through December 31). Holiday hours will be added to the employee's timecard automatically. If an employee is part-time, as documented in our HR/Payroll system, Holiday hours will be pro-rated. If an employee starts after the calendar year has begun, holiday hours will be prorated based on remaining holidays in the calendar year and diversity days will be prorated as outlined below:
• Jan 1- April 30: 3 diversity days (24 hours if 1.0 FTE)
• May 1 - August 31: 2 diversity days (16 hours if 1.0 FTE)
• Sept 1 - Dec 31: 1 diversity day (8 hours if 1.0 FTE)
Please refer to the Paid Leave policy for additional details.
403(b) Retirement Plan
Lincoln Financial
150% CVCH match up to 3% of the employee's contribution
Immediately. Vesting schedule:
20% at 2 years, 50% at 3 years, 60% at 4 years, and 100% at 5 years.
Employee Assistance Program
Mutual of Omaha
Free short-term counseling for employee and family
Immediately. Call
Long-term Disability
Mutual of Omaha
Employee Only (variable)
First of the month following the first date of employment.
Benefit:
Coverage:
Effective:
Basic Term Life
Mutual of Omaha
Employee Only (1x annual salary, up to $200,000)
First of the month following the first date of employment.
Group Accidental Death and Dismemberment (AD&D )
Mutual of Omaha
Employee Only (1x annual salary, up to $200,000)
First of the month following the first date of employment.
Supplemental Term Life
Mutual of Omaha
Employee / Spouse / Dependent(s)
First of the month following the first date of employment.
Voluntary AD&D
Mutual of Omaha
Employee / Family
First of the month following the first date of employment.
Health Reimbursement Arrangement
RedQuote
Reimbursement for out of pocket expenses for services received at CVCH (medical, dental, and prescription) by employees and their dependents enrolled in our medical plan. Up to $750 per family per year.
First of the month following the first date of employment.
Flex Plan: Medical
RedQuote
Flex Plan: Maximum $3,200 per year
Direct Deposit available
First of the month following the first date of employment.
Flex Plan: Dependent Care
RedQuote
Flex Plan: Maximum $5,000 per year
Direct Deposit available
First of the month following the first date of employment.
AFLAC
Supplemental insurance - cafeteria plan
First of the month following the first date of employment.
Wellness Stipend
CVCH will reimburse staff up to $30 per month for a local gym membership
OR
CVCH will reimburse up to $150 per year for a subscription type workout program service (i.e.: Beachbody on Demand, Les Mills, etc.)
Immediately. Once employee has submitted invoice to HR/Payroll department.
Cell Phone Discounts
Discounted monthly access fees
Discounted select accessories and special equipment
Available for personal cell phones, currently in place with AT&T & Verizon
Benefit:
Coverage:
Effective:
Tuition Reimbursement
For approved courses, the cost of tuition, books, and lab fees may be reimbursed at 75% of the actual costs up to a maximum of:
• $4,000 for an Associate's degree, vocational, technical, or certification program
• $6,000 for a Bachelor's degree
• $8,000 for a Master's degree
Upon approval; regular employees who work at least 20 hours per week, have successfully passed their evaluation period and are in good standing may apply.
Employees must agree to work for a period of two (2) years from the date of receipt of tuition reimbursement and obtain satisfactory completion of approved courses or Challenge Exams.
Compensation: $17.70/hour
The IT Technical Support Specialist Intern's primary job function is to provide user support, problem analysis and resolution, general technical assistance and maintenance of computers for end users. Provides regular system maintenance and upgrades. Position requires regular direction and performance monitoring.
Job Specific Competencies
1. Responds to in-house users with computer problems as below:
a. Responds to in-house users with computer problems; logging the call, diagnosing the problem, resolving the problem, documenting the problem resolution and providing technical assistance and maintenance support to end users.
2. Provides workstation support for end-users in Windows OS, Microsoft Office and other desktop programs.
3. Will service, repair, configure, upgrade and troubleshoot PC's, terminals and peripherals, as directed by management.
4. Performs operating and maintenance procedures, as directed by management, including but not limited to system data backups and storage, operating system updates, routine preventive maintenance updates and changes of software and hardware.
5. Assists in maintaining an inventory of equipment including repair records.
6. Performs on-call level one technical support as directed by management.
7. Exemplifies excellent customer relations with employees; shows courtesy, friendliness, helpfulness, and respect.
8. Provides for on-going training, education, and support for system users.
General Duties and Responsibilities
1. Performs other duties and tasks as assigned by supervisor.
2. Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
3. Conforms to safety policies, general housekeeping practices.
4. Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.
5. Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
6. Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
7. Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.
8. Conforms to CVCH policies and Joint Commission and HIPAA regulations.
Job Specifications
1. Education: High School Diploma or equivalent
2. Certification/Licensure: N/A
3. Experience: Technical help desk experience preferred.
4. Language Skills: English required.
5. Essential Technical/Motor Skills: Ability to communicate technical information clearly both orally and in writing with people at varying technical levels. Knowledge of computer applications and equipment related to work. Self-directing with strong organizational skills, working effectively in a multi-task environment, prioritizing tasks properly, and completing tasks/projects in a timely manner. Demonstrated proficiency in written and verbal communication skills. Work requires the ability to read technical manuals and information, installation instructions, troubleshooting documents and professional publications.
6. Interpersonal Skills: Excellent customer service skills. Ability to build and work in a collaborative team work environment. Strong interpersonal/ communication skills with the ability to develop and maintain effective working relations with peers, patients, other agencies, contracted providers, and the public. Ability to work well independently, learn quickly and adjust work assignments in response to system changes. Ability to work in a fast-paced environment and remain flexible under stressful situations.
7. Essential Physical Requirements: Requires exerting up to 25 pounds of force occasionally in order to move objects, utilizing safe practices. Frequent stooping, reaching, grasping, and repetitive motions. Requires frequent: standing sitting, walking, and fine hand dexterity. Requires occasional: lifting, carrying, reaching, handling, bending, twisting, crouching, stooping, reaching, grasping, moving, crawling, kneeling, and crouching for maintenance of PC's and other devices. Must have continuous ability to read forms, computer screens, correspondence and other documents.
8. Essential Mental Abilities: Ability to analyze problems and develop solutions, ability to read and interpret technical materials, and the ability to be organized and attentive to detail.
9. Essential Sensory Requirements: Must have continuous ability to see, hear, feel, and verbally communicate. Ability to read computer keyboard, monitor, and documents; prepare and analyze documents; read extensively; receive and convey detailed information orally, by telephone and in person; convey accurate and detailed instructions by speaking to others in person and by telephone.
10. Exposure to Hazards: May be exposed to electrical shock. Worker is subject to inside environmental conditions on a frequent basis with moderate noise. May be exposed to outside working conditions when traveling to other work sites.
Blood/Fluid Exposure Risk
Category III
1. Tasks involve no greater exposure to blood, body fluids, or tissues than would be encountered by a visitor. Category I tasks are not a condition of employment.
Age Specific Competency
Position does not involve patient care. Position will demonstrate general knowledge and skill to effectively communicate and provide safety measures to all life cycles.
Other
1. Required to be on call to solve technological and operational problems outside normal operational hours and days. Required to travel to each site location on a scheduled basis to perform position duties.
Telecommuting
• Position NOT eligible for Telecommuting
Benefits
*Coverage below based on a 1.0 FTE; Medical, Dental, Paid Leave, Holidays are prorated based on FTE
Benefit:
Coverage:
Effective:
Medical
Premera (Self Insured)
Preferred Provider
Employee covered - $50.00 per month
Dependents covered - please refer to the benefits Guide 2024 for rates
First of the month following the first date of employment.
Dental
Washington Dental
Employee covered - 100%
Dependents covered - 50%
First of the month following the first date of employment.
Paid Leave
120 hours - Year 1
136 hours - Year 2
Each year after that employee will accrue 8 hours of PTO each year, on their anniversary date, until they reach a maximum of 208 hours at 10+ years.
Paid Leave may be used immediately for sick leave and after 3 months employment for vacation. Maximum accrual cap of 320 hours; hours in excess of 320 hours will automatically transfer into the employees EIB.
Extended Illness Bank (EIB)
Allows for maximum accrual of 200 hours
PTO hours in excess of 320 will transfer into EIB. Employees are eligible to use EIB hours after at least 3 consecutive scheduled working days of PTO (max 24 hours) which have been used for a personal illness and/or a qualifying event under FMLA or the WA Family Care Act.
Holidays
88 hours related to:
• New Year's Day
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Eve
• Christmas Day
• 3 Diversity Days
Holidays are calculated as 8-hour days if full time, 1.0 FTE, and paid based on the calendar year (January 1 through December 31). Holiday hours will be added to the employee's timecard automatically. If an employee is part-time, as documented in our HR/Payroll system, Holiday hours will be pro-rated. If an employee starts after the calendar year has begun, holiday hours will be prorated based on remaining holidays in the calendar year and diversity days will be prorated as outlined below:
• Jan 1- April 30: 3 diversity days (24 hours if 1.0 FTE)
• May 1 - August 31: 2 diversity days (16 hours if 1.0 FTE)
• Sept 1 - Dec 31: 1 diversity day (8 hours if 1.0 FTE)
Please refer to the Paid Leave policy for additional details.
403(b) Retirement Plan
Lincoln Financial
150% CVCH match up to 3% of the employee's contribution
Immediately. Vesting schedule:
20% at 2 years, 50% at 3 years, 60% at 4 years, and 100% at 5 years.
Employee Assistance Program
Mutual of Omaha
Free short-term counseling for employee and family
Immediately. Call
Long-term Disability
Mutual of Omaha
Employee Only (variable)
First of the month following the first date of employment.
Benefit:
Coverage:
Effective:
Basic Term Life
Mutual of Omaha
Employee Only (1x annual salary, up to $200,000)
First of the month following the first date of employment.
Group Accidental Death and Dismemberment (AD&D )
Mutual of Omaha
Employee Only (1x annual salary, up to $200,000)
First of the month following the first date of employment.
Supplemental Term Life
Mutual of Omaha
Employee / Spouse / Dependent(s)
First of the month following the first date of employment.
Voluntary AD&D
Mutual of Omaha
Employee / Family
First of the month following the first date of employment.
Health Reimbursement Arrangement
RedQuote
Reimbursement for out of pocket expenses for services received at CVCH (medical, dental, and prescription) by employees and their dependents enrolled in our medical plan. Up to $750 per family per year.
First of the month following the first date of employment.
Flex Plan: Medical
RedQuote
Flex Plan: Maximum $3,200 per year
Direct Deposit available
First of the month following the first date of employment.
Flex Plan: Dependent Care
RedQuote
Flex Plan: Maximum $5,000 per year
Direct Deposit available
First of the month following the first date of employment.
AFLAC
Supplemental insurance - cafeteria plan
First of the month following the first date of employment.
Wellness Stipend
CVCH will reimburse staff up to $30 per month for a local gym membership
OR
CVCH will reimburse up to $150 per year for a subscription type workout program service (i.e.: Beachbody on Demand, Les Mills, etc.)
Immediately. Once employee has submitted invoice to HR/Payroll department.
Cell Phone Discounts
Discounted monthly access fees
Discounted select accessories and special equipment
Available for personal cell phones, currently in place with AT&T & Verizon
Benefit:
Coverage:
Effective:
Tuition Reimbursement
For approved courses, the cost of tuition, books, and lab fees may be reimbursed at 75% of the actual costs up to a maximum of:
• $4,000 for an Associate's degree, vocational, technical, or certification program
• $6,000 for a Bachelor's degree
• $8,000 for a Master's degree
Upon approval; regular employees who work at least 20 hours per week, have successfully passed their evaluation period and are in good standing may apply.
Employees must agree to work for a period of two (2) years from the date of receipt of tuition reimbursement and obtain satisfactory completion of approved courses or Challenge Exams.
Compensation: $17.70/hour