IT SYSTEMS ADMINISTRATOR

The IT Systems Administrator role is part of our internal IT team and reports to the IT Director. This role is approximately 60% helpdesk and 40% systems administration and serves both as a helpdesk escalation point and supports and develops IT infrastructure. It requires the ability to think on your feet to solve complex technical challenges and help design and develop new processes. On-the-job training is provided for our pharmacy-specific software as needed.

Job expectations:

• Keep work areas clean and organized.
• Learn new skills and technologies as needed.
• Mentor team members in acquiring troubleshooting skills.
• Maintain confidentiality of information accessed (PHI, HIPAA, etc.).
• Participate in on-call rotation.
• Travel to our approximately 40 sites (based on need).
• Proper use of company property (i.e., vehicles, computers, phones).
• Be on time and flexible to changing demands inherent in IT.
• Establish effective working relationships with teammates and vendors.
• Proper handling of remote and onsite support of service requests through HaloITSM, our ticketing system.
• Effective verbal and written communication with teammates and end-users through various channels (tickets, Teams, Phone, in-person, etc.)
• End-user support relating to technical issues across our software and hardware stack.
• Writing technical documentation.
• Advanced hardware and software troubleshooting/support.
• Assist the Infrastructure Manager with administering and developing:
• AzureAD/EntraID (manage users, build dynamic group rules, etc).
• Intune and mobile device management (device management, configuration policies, PowerShell scripts, app distribution through Company Portal).
• Our virtualization platform, Xen Orchestra, and Windows/Linux servers (light Linux and Windows scripting/automation).
• Storage and backup infrastructure.
• Network configuration.
• ITSM configuration.
• Serve as an escalation point for helpdesk, while assisting and mentoring peers before advancing to higher level support.
• Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Monitor the remote monitoring and management system alerts and notifications and respond accordingly.
• Transport, lift, and deliver up to 50 lbs.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participates in opportunities for training.
• Other duties as assigned.

Required experience:

• Minimum 3-years experience as Help Desk or Tech Support utilizing a ticketing system or managing a ticket queue.
• Minimum 1 year experience administering systems and servers.
• Troubleshooting advanced hardware/software issues as well as server issues.
• Troubleshooting network issues (WAN and LAN connectivity).
• Performing administrative functions and troubleshooting in Microsoft 365, and/or Intune and Azure AD.
• Providing excellent customer service.
• Communicating within an organizational structure with excellent interpersonal skills.
• Mentoring, assisting and teaching peers to develop technical skills and resolve problems.

Additional Requirements:

• Minimum Associate’s degree in Computer Science or related field or equivalent experience.
• Valid Driver’s License.
• On-site at our new corporate office in New Era, MI (except travel days or on-call).
• This is not a remote job. Relocation assistance is not provided.
• Must be able to pass a background check.

Benefits of working for HomeTown Pharmacy:

• Competitive Wages.
• 401k with match, Health, Vision, Dental, at-cost medications, and store discounts.
• Work/Life balance.