IT Applications System Support Specialist

Job Summary:   The IT Systems Support Functional Specialist is responsible for all aspects of Tier 1 and Tier 2 functional applications and system functional support and minor technical assistance. This individual must address a wide variety of user issues and will act as the “go-to” person for the maintenance of and use of Hormann applications – particularly SAP, WMS, and other proprietary applications. This techno-functional person will provide day-to-day support for the manufacturing facility, sales centers, and customers.

Major Responsibilities/Activities:

• Test interfaces, upgrades, changes, and enhancements to existing SAP systems.
• Monitor the system and perform issue corrections to proactively address problems and ensure manufacturing and sales optimum performance within the system.
• Train end-users in the proper use of SAP, WMS, and other related/integrated systems.
• Respond to, troubleshoot, monitor, and diagnose application and system problems to enable the business to function optimally.
• Document changes in business processes and communicate to the core team.
• Develop and initiate production-planning schedules and job files.
• Ensure the availability of materials before work-order is released.
• Implement/maintain an accurate schedule using SAP or other ERP systems.
• Identify and resolve inventory discrepancies, manage, and maintain a cycle counting process program.
• Provide support to the shop floor personnel and operations as required, while also working hand-in-hand with production supervisors.
• Coordination of material availability by working with the Purchasing Department to ensure that all necessary materials are available to support production demands.
• Proactively communicate across the organization scheduling issues and opportunities to ensure deliveries are met and facility objectives are achieved.
• Lead IT Application project implementation efforts at the local level.

Minimum Requirements:

• Associate’s or Bachelor’s degree preferred, or one to three years of ERP experience (SAP highly desired) and/or training in the field; or equivalent combination of education and experience.
• Medium competency in computer skills. Not afraid to learn new applications.
• Previous manufacturing experience is highly valued. Knowledge of the Order-To-Cash process will serve you well.
• Have the ability to work flexible hours when required to complete necessary job assignments.
• Able to take charge, guide, and direct persons needing assistance.
• US or Canadian citizen or permanent legal resident. Have a valid passport and be able to obtain necessary Visas for travel, if required.
• Able to perform business analyses and system troubleshooting is required

Essential Mental Functions:

• The successful candidate must be a highly organized, self-motivated individual with outstanding initiative qualities who can work independently or collaboratively as a member of a team; above all, must be solutions-oriented. Naturally inquisitive.
• Must exhibit strong leadership skills as well as possess excellent oral and written communication skills in English. Able to work in an ambiguous and ever-changing environment.
• Be able to learn and train through online courses, self-study, on-the-job, and self-study.
• Must be able to manage multiple tasks and priorities, and easily adapt to changing situations.
• Able to think outside the box and be able to not only follow directions but accept ownership of problems and issues to quickly and permanently correct.

Equipment Used:

This position is communication-oriented and will primarily use a computer and telephone to perform most work tasks. Various applications such as Microsoft products, ticket systems, SAP, etc.

Job Summary:   The IT Systems Support Functional Specialist is responsible for all aspects of Tier 1 and Tier 2 functional applications and system functional support and minor technical assistance. This individual must address a wide variety of user issues and will act as the “go-to” person for the maintenance of and use of Hormann applications – particularly SAP, WMS, and other proprietary applications. This techno-functional person will provide day-to-day support for the manufacturing facility, sales centers, and customers.

Major Responsibilities/Activities:

• Test interfaces, upgrades, changes, and enhancements to existing SAP systems.
• Monitor the system and perform issue corrections to proactively address problems and ensure manufacturing and sales optimum performance within the system.
• Train end-users in the proper use of SAP, WMS, and other related/integrated systems.
• Respond to, troubleshoot, monitor, and diagnose application and system problems to enable the business to function optimally.
• Document changes in business processes and communicate to the core team.
• Develop and initiate production-planning schedules and job files.
• Ensure the availability of materials before work-order is released.
• Implement/maintain an accurate schedule using SAP or other ERP systems.
• Identify and resolve inventory discrepancies, manage, and maintain a cycle counting process program.
• Provide support to the shop floor personnel and operations as required, while also working hand-in-hand with production supervisors.
• Coordination of material availability by working with the Purchasing Department to ensure that all necessary materials are available to support production demands.
• Proactively communicate across the organization scheduling issues and opportunities to ensure deliveries are met and facility objectives are achieved.
• Lead IT Application project implementation efforts at the local level.

Minimum Requirements:

• Associate’s or Bachelor’s degree preferred, or one to three years of ERP experience (SAP highly desired) and/or training in the field; or equivalent combination of education and experience.
• Medium competency in computer skills. Not afraid to learn new applications.
• Previous manufacturing experience is highly valued. Knowledge of the Order-To-Cash process will serve you well.
• Have the ability to work flexible hours when required to complete necessary job assignments.
• Able to take charge, guide, and direct persons needing assistance.
• US or Canadian citizen or permanent legal resident. Have a valid passport and be able to obtain necessary Visas for travel, if required.
• Able to perform business analyses and system troubleshooting is required

Essential Mental Functions:

• The successful candidate must be a highly organized, self-motivated individual with outstanding initiative qualities who can work independently or collaboratively as a member of a team; above all, must be solutions-oriented. Naturally inquisitive.
• Must exhibit strong leadership skills as well as possess excellent oral and written communication skills in English. Able to work in an ambiguous and ever-changing environment.
• Be able to learn and train through online courses, self-study, on-the-job, and self-study.
• Must be able to manage multiple tasks and priorities, and easily adapt to changing situations.
• Able to think outside the box and be able to not only follow directions but accept ownership of problems and issues to quickly and permanently correct.

Equipment Used:

This position is communication-oriented and will primarily use a computer and telephone to perform most work tasks. Various applications such as Microsoft products, ticket systems, SAP, etc.

Who we are

Hörmann is a premier manufacturer of garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability, and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company.

As an international corporation Hörmann LLC prizes diversity in all positions; therefore, candidates with second language ability especially in Spanish or German will be given additional consideration; however, fluency in English is required. 

Hörmann is an Equal Opportunity Employer with a diverse employment environment.

Hörmann is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws.

Additional Comments

Hörmann offers a comprehensive, competitive benefit package including medical, dental, vision, life, and supplemental insurance plans, 401(k) with employer match, as well as vacation and holiday pay.

Hörmann is a drug-free workplace. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.