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Hardware/Software Installation and Maintenance
- Install and upgrade hardware and software, ensuring compatibility with corporate standards
- Set up, configure, and network PCs and Macs
- Install and network printers and other devices, including necessary drivers
- Provide regular maintenance for hardware, including PCs, Macs, thin clients, network switches, printers, scanners, and digital bulletin boards
- Maintain and track hardware inventory, including PCs, cables, and related equipment
- Install and configure workstation hardware such as monitors, docking stations, and desk phones
Internal Customer Support
- Offer general Help Desk support for end users
- Support desktop applications, operating systems (latest Microsoft OS versions), and peripheral devices
- Troubleshoot ERP, PLM, CRM, and Autodesk solutions
- Configure and troubleshoot mobile devices (iPhone, iPad, Android)
Computer Skills
- Proficiency in networking and communications (LAN/WAN), system engineering, and maintaining infrastructure
- Strong knowledge of Microsoft Office (2010 and later) including Access, Outlook, Excel, Word, PowerPoint, Visio, and Exchange Server 2010
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