.. in Iowa About TotalMed Staffing TotalMed is a Top Ten, travel nursing and healthcare staffing agency with the mission of igniting purpose in healthcare. The organization staffs nurses, therapists, pharmacists, and other clinicians of all specialties in all 50 states. They offer local and travel jobs .. read more
<strong>Essential Duties and Responsibilities</strong><br><ul><li>Monitor, review and respond to Level I Technical Support</li><li>Update and maintain computer systems</li><li>Support policies and procedures related to network hardware and software</li><li>Computer imaging and decommissioning</li><li>Accurately track computer security cameras</li><li>Troubleshooting VoIP phone system</li><li>Printer maintenance and trouble shooting</li><li>Working with vendor software support</li><li>Network cabling installation and termination</li><li>New Hire IT Orientation and training</li><li>Escalate higher level IT tickets to appropriate personnel</li><li>Individual projects and research assigned by management</li><li>After hour support coverage</li><li>Additional duties as assigned</li></ul><br><strong>Qualifications</strong><br><br><strong>Qualifications</strong><br><br>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br><ul><li>Exceptional keyboarding and phone skills</li><li>Above average computer literacy</li><li>Demonstrate willingness, desire and ability to learn new skills</li><li>Strong written and verbal communication skills</li><li>Ability to interact will with different departments and a wide variety of personality types</li><li>Professional and competent approach to work environment</li><li>Well-developed organizational and multitasking skills</li><li>Ability to quickly adapt to change</li><li>Ability to manage time effectively and work independently</li></ul><br><strong>Education and/or Experience</strong><br><ul><li>Associate's degree from a college or university or two years related experience and/or training; or equivalent combination of education and experience</li><li>Familiarity with IT ticketing system or Help Desk</li></ul><br><strong>Language Skills</strong><br><br>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Effectively communicate with employees and exhibit good customer services skills.