Human Resources & Payroll Assistant- Corporate

HAMES CORPORATION and its affiliated and subsidiary companies - Sitka/Ketchikan Alaska

The spirit of Alaska isn't just in our store. It's in our DNA. Forged by independence. Furthered by hard work. Rooted in a legacy that extends back to 1949 when Clarence and Hopewell Rands opened shop in Sitka. Much has changed over the past six-plus decades. But one thing remains the same: our commitment to our customers and our community. Today, Hames Corporation is a third-generation family-owned and operated company, and we are much more than the region's number one grocer. We're a gathering place for doughnuts and coffee. A supporter of local charities, sports teams, education and the arts. A member of the world community with relief efforts for natural disasters. We invest in our employees and empower them to do whatever it takes to delight our customers. At Hames Corporation, we're a family.

Our employees are part of our extended family, joined by the common goal of delivering service that goes above and beyond. In addition to providing competitive compensation, good benefits and flexibility, we empower every employee to do what it takes to delight our customers, whether chasing down a specific item or ordering in a special treat for a landmark occasion. Alaska has long been known for amazing natural resources. At our company, it just happens to include the human variety.

PURPOSE:

The Human Resources Assistant position allows you the opportunity to provide superior customer service by way of responding to internal customers (i.e. employees) by way of either providing telephonic and in-person support. This support may include addressing questions or complaints when they arise. Daily duties and tasks will include assisting the Human Resources Director with daily, monthly and yearly compliance activities. Additionally, do to the nature of this role being an entry level, the ideal candidate will specifically learn how to process, verify and maintain personnel related documentation, including staffing, recruitment, training, performance evaluations, classification and employee leaves. To be successful in this position you must be someone who takes pride in establishing and maintaining interpersonal relationships, professional confidentiality and who is interested in learning how to administer employment programs and benefit campaigns. If this sounds like you, we invite you to join our team and help us provide the friendliest, most upbeat customer service to our community and patrons alike.

DUTIES AND RESPONSBILITIES:

The essential duties of the Human Resources Assistant consist of, but are not limited to, the following responsibilities:

• Arrive at work on time and leave per scheduled time unless otherwise directed.
• Perform all duties in accordance with Company rules, policies, safety requirements, and security standards, and all Local, State and Federal health and civil code regulations.
• Provide the best customer service possible, and answer employee inquiries in a timely fashion.
• Greet and welcome guests as soon as they arrive at the office and direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls, as needed.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
• Receive, sort and distribute daily mail/deliveries.
• Using documents to verify, record, and process transactions.
• Maintaining accurate and complete records, including ledgers, journals, invoices, receipts, and information related to supplies and inventory.
• Manage accounts payable and accounts receivable accounts.
• Distribute incoming invoices to proper approving authorities and/or store management.
• Enter AP invoices into Microsoft Dynamics GP software
• Assisting the accounting department in daily, monthly, and annual activities, including generating financial reports, developing budgets, preparing taxes, and assisting with audits and resolving discrepancies.
• Mail out customer statements monthly; ensure customers receive invoices in a timely fashion and
  through proper medium (mail, email, etc.)
• Review Customer balances on a regular basis; follow up with overdue invoices for collections
• Speaking with vendors and suppliers to ensure charges are accurate and that payments are received in a timely manner.
• Communicating with clients to discuss account statuses, charges, or discrepancies.
• Participating in ongoing education opportunities to learn about industry trends and developments, current financial legislation, and company policies and procedures.
• Develop and maintain a filing system for financial information, records and documents to ensure easily available information.
• Work with Executive Office Manager to ensure that business needs for accounting workflows are met.
• Perform any other duty or task as may be assigned from time to time by the President or Corporate Support Personnel.

PHYSICAL AND GENERAL REQUIREMENTS:

• Ability to interact with Customers in a friendly and helpful way.
• Must have the people skills to assist customers and associates in a fast-paced environment.
• Ability to solve practical problems and deal with a variety of concrete variables under stressful circumstances, dealing with customer complaints, and in circumstances where only limited standards or policies exist.
• This position might require early morning, last night, and working holidays and weekends depending on your workload.
• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to hear, speak and understand the spoken word in order to respond promptly to pages for assistance, to accommodate verbal requests from customers for information or assistance, to answer telephones, and be able to communicate effectively with department employees, the store's coworkers and customers; Company handbooks, policies and procedures, and; Other written job-related documents including safety notices and other postings on company bulletin boards.
• Ability to perform basic math.
• Must possess the math skills necessary to handle sales transactions, tender change, verify vendor invoice charges, and be able to balance cash receipts or troubleshoot errors or discrepancies in cash or column balance.
• Must have a good understanding and use of the cash register.
• Ability to work cooperatively with others.

REQUIRED EDUCATION/EXPERIENCE:

• High school diploma or equivalent.
• Requires strong written and oral communication skills, good leadership and interpersonal skills, and the proven ability to manage people.
• Must have the ability to concentrate and deal with interruptions and customer complaints, etc. Interacts effectively with all levels of personnel, customers, vendors, agencies and the public.
• Requires knowledge or ability to learn to use computer software for accounting purposes.

PREFERRED EDUCATION/EXPERIENCE:

• Preferred 3+ years of accounting related background with grocery experience related to retail operations.
• Previous retail or customer service experience.
• Associate Degree in Marketing, HR or equivalent area.
• Comprehensive working knowledge of all aspects of store management and operations; and should have extensive experience in handling personnel relations.

WORK ENVIRONMENT:

While performing the duties of this job, the employee operates the job in a retail business environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The role is generally pleasant, and the employee may be subject to frequent interruptions in order to give service. Rush Times may produce stress challenges with employee must meet with unfailing patience and competent customer service. Occasional exposure to outdoor environment in warehouse, when checking store perimeters and conducting business off the premises.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift, move and transfer product(s) either horizontally or vertically up to 10 pounds and occasionally lift or move objects up to 25 pounds. The position will repetitive tasks that require same physical activities (e.g., key entry) or mental activities over and over, without stopping. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.