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This announcement will remain active until a sufficient number of applications have been received and may close at any time.
The Broward County Board of County Commissioners is seeking qualified candidates for Partner Engagement Specialist.
General Description
Broward County's Greater Fort Lauderdale Convention and Visitors Bureau is looking for an experienced, dedicated and detail-oriented Partner Engagement Specialist. This role will focus on managing and nurturing relationships with our partners, as well as optimizing customer relationship management (CRM) processes and leveraging the Act-On marketing automation platform. The ideal candidate will possess strong communication and organizational skills, along with a solid understanding of CRM systems and Act-On software. This position will play a critical role in enhancing partner satisfaction, driving engagement, and maximizing the effectiveness of our marketing efforts. Overall, the position will support the GFLCVB by maintaining positive relationships with local industry partners and working to collect information to increase the customer experience within Broward County.
Minimum Education and Experience Requirements
Requires four (4) years of experience in customer relations, including two (2) years of experience dealing with major cruise lines, airlines, or other relevant hospitality business entities.
Special Certifications and Licenses
Must possess a valid Florida Driver's License.
Preferences
* Bachelor's degree in Marketing, Business Administration or related field.* Proven experience in partner relationship management, preferably in a B2B or tourism-focused environment.* Strong knowledge and proficiency in CRM systems.* Proficiency in using Act-On or other marketing automation platforms.* Excellent communications skills, both written and verbal, with the ability to effectively engage with partners and internal stakeholders.* Strong analytical and problem-solving skills; ability to interpret data and make informed decisions.* Exceptional organizational and time management abilities, with a keen attention to detail.* Proactive mindset with a commitment to delivering high-quality work within deadlines.* Ability to work collaboratively in cross-functional teams and adapt to a fast-paced, evolving environment.
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Partner Engagement Management:
* Serve as the primary point of contact for partner organizations, ensuring proactive and timely communication.* Build and maintain strong relationships with partners, understanding their needs, and identifying opportunities for collaboration and growth.* Collaborate with internal teams to develop joint marketing initiatives, campaigns, and programs that align with partner objectives.* Provide support to partners, addressing inquiries, resolving issues, and coordinating resources as needed.* Regularly assess partner satisfaction, gather feedback, and implement strategies to improve partner relations.* Present publicly with industry partners and government officials. The ability to speak well publicly is necessary.
CRM Optimization:
* Develop, implement, and maintain effective CRM strategies, policies, and procedures.* Ensure accurate and up-to-date data management within the CRM system, including partner information, interactions, and performance metrics.* Analyze CRM data to identify trends, opportunities, and areas for improvement, providing actionable insights to enhance partner engagement.* Create reports and dashboards to track key performance indicators (KPIs) related to partner relations and business development.* Collaborate with cross-functional teams to integrate CRM processes and data across departments, ensuring consistency and efficiency.
Act-On Marketing Automation:
* Manage and execute marketing campaigns using the Act-On platform, including email marketing, lead nurturing, and lead scoring.* Monitor campaign performance, track metrics, and provide recommendations for optimization.* Leverage Act-On's features and functionalities to segment target audiences, personalize communications, and drive engagement.* Collaborate with marketing and sales teams to align Act-On campaigns with overall business objectives and sales funnel strategies.* Stay up-to-date with Act-On best practices, industry trends, and emerging technologies, applying them to improve marketing automation efforts.
Performs related work as assigned.
In the event of a disaster (hurricane, etc.) all Broward County employees become emergency workers. This position will assist in various emergency functions as-assigned before, during, and after a disaster. This includes, but is not limited to, working at a general population shelter during a hurricane.
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs light to medium work that involves walking or standing virtually all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or considerable skill, adeptness and speed in the use of the fingers, hands or limbs in tasks involving close tolerances or limits of accuracy.
Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
Involves routine and frequent exposure to traffic; moving machinery.
Competencies
* Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
* Cultivates Innovation
Creates new and better ways for the organization to be successful. Offers creative ideas, finds unique connections between previously unrelated elements. Actively encourages and supports others' creativity; builds upon and strengthens new solutions in a positive and collaborative manner.
* Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. Stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own team's work with other workgroups'. Looks ahead to determine and obtain needed resources to complete plans.
* Drives Results
Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.
* Interpersonal Savvy
Relates openly and comfortably with diverse groups of people. Takes time to build rapport in meetings; speaks about common interests and priorities; shows tact and sensitivity in difficult interpersonal situations. Maintains productive relationships with a wide variety of people and from a range of backgrounds.
* Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.
* Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. Takes steps to adapt to changing needs, conditions, priorities, or opportunities. Understands the cues that suggest a change in approach is needed; adopts new behaviors accordingly.
County Core Values
All Broward County employees strive to demonstrate the County's four core behavioral competencies.
* Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.* Customer focus: Building strong customer relationships and delivering customer-centric solutions.* Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.* Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management Responsibilities
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression. #J-18808-Ljbffr
The Broward County Board of County Commissioners is seeking qualified candidates for Partner Engagement Specialist.
General Description
Broward County's Greater Fort Lauderdale Convention and Visitors Bureau is looking for an experienced, dedicated and detail-oriented Partner Engagement Specialist. This role will focus on managing and nurturing relationships with our partners, as well as optimizing customer relationship management (CRM) processes and leveraging the Act-On marketing automation platform. The ideal candidate will possess strong communication and organizational skills, along with a solid understanding of CRM systems and Act-On software. This position will play a critical role in enhancing partner satisfaction, driving engagement, and maximizing the effectiveness of our marketing efforts. Overall, the position will support the GFLCVB by maintaining positive relationships with local industry partners and working to collect information to increase the customer experience within Broward County.
Minimum Education and Experience Requirements
Requires four (4) years of experience in customer relations, including two (2) years of experience dealing with major cruise lines, airlines, or other relevant hospitality business entities.
Special Certifications and Licenses
Must possess a valid Florida Driver's License.
Preferences
* Bachelor's degree in Marketing, Business Administration or related field.* Proven experience in partner relationship management, preferably in a B2B or tourism-focused environment.* Strong knowledge and proficiency in CRM systems.* Proficiency in using Act-On or other marketing automation platforms.* Excellent communications skills, both written and verbal, with the ability to effectively engage with partners and internal stakeholders.* Strong analytical and problem-solving skills; ability to interpret data and make informed decisions.* Exceptional organizational and time management abilities, with a keen attention to detail.* Proactive mindset with a commitment to delivering high-quality work within deadlines.* Ability to work collaboratively in cross-functional teams and adapt to a fast-paced, evolving environment.
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Partner Engagement Management:
* Serve as the primary point of contact for partner organizations, ensuring proactive and timely communication.* Build and maintain strong relationships with partners, understanding their needs, and identifying opportunities for collaboration and growth.* Collaborate with internal teams to develop joint marketing initiatives, campaigns, and programs that align with partner objectives.* Provide support to partners, addressing inquiries, resolving issues, and coordinating resources as needed.* Regularly assess partner satisfaction, gather feedback, and implement strategies to improve partner relations.* Present publicly with industry partners and government officials. The ability to speak well publicly is necessary.
CRM Optimization:
* Develop, implement, and maintain effective CRM strategies, policies, and procedures.* Ensure accurate and up-to-date data management within the CRM system, including partner information, interactions, and performance metrics.* Analyze CRM data to identify trends, opportunities, and areas for improvement, providing actionable insights to enhance partner engagement.* Create reports and dashboards to track key performance indicators (KPIs) related to partner relations and business development.* Collaborate with cross-functional teams to integrate CRM processes and data across departments, ensuring consistency and efficiency.
Act-On Marketing Automation:
* Manage and execute marketing campaigns using the Act-On platform, including email marketing, lead nurturing, and lead scoring.* Monitor campaign performance, track metrics, and provide recommendations for optimization.* Leverage Act-On's features and functionalities to segment target audiences, personalize communications, and drive engagement.* Collaborate with marketing and sales teams to align Act-On campaigns with overall business objectives and sales funnel strategies.* Stay up-to-date with Act-On best practices, industry trends, and emerging technologies, applying them to improve marketing automation efforts.
Performs related work as assigned.
In the event of a disaster (hurricane, etc.) all Broward County employees become emergency workers. This position will assist in various emergency functions as-assigned before, during, and after a disaster. This includes, but is not limited to, working at a general population shelter during a hurricane.
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs light to medium work that involves walking or standing virtually all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or considerable skill, adeptness and speed in the use of the fingers, hands or limbs in tasks involving close tolerances or limits of accuracy.
Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
Involves routine and frequent exposure to traffic; moving machinery.
Competencies
* Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
* Cultivates Innovation
Creates new and better ways for the organization to be successful. Offers creative ideas, finds unique connections between previously unrelated elements. Actively encourages and supports others' creativity; builds upon and strengthens new solutions in a positive and collaborative manner.
* Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. Stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own team's work with other workgroups'. Looks ahead to determine and obtain needed resources to complete plans.
* Drives Results
Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.
* Interpersonal Savvy
Relates openly and comfortably with diverse groups of people. Takes time to build rapport in meetings; speaks about common interests and priorities; shows tact and sensitivity in difficult interpersonal situations. Maintains productive relationships with a wide variety of people and from a range of backgrounds.
* Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.
* Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. Takes steps to adapt to changing needs, conditions, priorities, or opportunities. Understands the cues that suggest a change in approach is needed; adopts new behaviors accordingly.
County Core Values
All Broward County employees strive to demonstrate the County's four core behavioral competencies.
* Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.* Customer focus: Building strong customer relationships and delivering customer-centric solutions.* Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.* Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management Responsibilities
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression. #J-18808-Ljbffr