Front Desk Agent/Night Audit - Part Time

We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. 

Benefits

• Sick Pay
• Employee Discounts

Responsibilities

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Inform customers about payment methods and verify their credit card data

• Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates, and amenities

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs

• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

• Upsell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house 

• Explain and provide any promotional items to each guest checking in  

• Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met 

• Cover other areas of hotel as needed 

• Document any guest accidents by completing the accident report form 

• Complete the maintenance log whenever a complaint is reported 

• Maintain all areas of the front desk

• Take the initiative to greet guests in a friendly and warm manner 

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house 

• Explain and provide any promotional items to each guest checking in  

• Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met 

• Cover other areas of hotel as needed 

• Document any guest accidents by completing the accident report form 

• Complete the maintenance log whenever a complaint is reported 

• Maintain all areas of the front desk

• Take the initiative to greet guests in a friendly and warm manner 

• Other duties as assigned 

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role

• Experience with hotel reservations software, like OnQ or Opera

• Customer service experience

• Excellent communication and organizational skills

• Willing to be flexible with your schedule; This position will be required to work any shift needed ie AM, PM, or Night Audit. ***Weekends will be required; This will be an overnight shift.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.