Help Desk Analyst

Location: Newburyport, MA
Mersen is a global expert in electrical specialties and advanced materials for high-tech industries.
Present in 33 countries with 50 industrial sites and 18 R&D centres, Mersen develops custom solutions and supplies key products to meet the new technological challenges that will shape tomorrow's world.
For more than 130 years, Mersen has been constantly innovating to support and satisfy its customers' needs with the same high standards.
Be it in wind power, solar power, electronics, electric vehicles, aeronautics, space or countless other sectors, wherever technology is progressing, you will always find a bit of Mersen.
Why Join Us?
At Mersen, we will welcome you from the start. Your colleagues and supervisor will ensure that you quickly integrate into the team, feel comfortable, receive relevant knowledge and can quickly identify with the company.
Moreover, we offer you:

• An open company culture: a collegial team spirit
• Shared values and ethics
• An empowering work environment, focused on excellence and innovation
• Support with training and accreditation courses

Mission
Tn the role of Help Desk Analyst you will provide Information Services customer support to all end-users. Support is provided in the form of Service Desk support and data center services. This position also provides general IS infrastructure maintenance and support. The Help Desk Analyst works with end-users across all business disciplines to provide troubleshooting services and quick break-fix response for end-user problems. Providing pro-active infrastructure and help desk service to delivery high quality, highly available computing services to all end-users (customers) is the key challenge for this position.
Main Accountabilities

• Receive, track, and resolve or escalate help desk calls in a timely fashion.
• Provide prompt troubleshooting services for break-fix problem.
• Scheduling and timely delivery of end-user requests
• Coordinate hardware and software deployments.
• Maintain hardware and software inventory tracking.
• Assist in the development, implementation, enforcement and documentation of procedural and security standards.
• Maintain ITAR/DFARS and all Audit Compliance.
• Other assigned duties as required

Requirements:

• B.S Degree or equivalent Business Experience
• 3 years applicable experience
• Service Now Ticket System
• Strong PC Setup and support skills
• Strong Microsoft OS and application skills
• VM and Networking Familiarity
• JDE CNC Back-up responsibilities
• Ability to Travel
• US Citizen

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. The job titles do not mean the male variant but stand for the gender-neutral designation of the profession according to wikipedia. People are welcome regardless of gender, origin, sexual orientation, and religion.